Senior Solutions Engineer, Strategic (East & Central)

Atlassian; New York (NY); Remote; USD 168,000 - 220,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Accommodations for recruitment process

Job summary

Atlassian is hiring a Senior Solutions Engineer, Strategic to act as a product expert in the sales cycle and help close enterprise deals. The role focuses on transforming business problems into Atlassian solutions and leading value-based demonstrations for large global accounts.

You will collaborate with sales, partners, and executives, map customer needs to Atlassian platforms, and drive cross-product opportunities while maintaining a customer-centric mindset and continuous learning in

Qualifications

• 5+ years of experience interacting with enterprise customers in a pre-sales capacity.
• Excellent communication and multi-level presentation skills.
• Ability to translate complex business problems into Atlassian solutions.
• Comfort in both business and technical contexts with executives and technical teams.
• Customer-centric mindset and proven executive relationship building.

Responsibilities

• Partner with sales teams, partners and larger account teams on transformation deals in large, global accounts.
• Engage with customers at the C-level and leadership levels to foster long-standing relationships.
• Conduct customer discovery to map needs to Atlassian products and solutions.
• Identify opportunities for cross-product/solution expansion.
• Lead pre-sales demonstrations and articulate the value of Atlassian software.
• Understand customer technical needs to gain buy-in for Atlassian decisions.
• Collaborate with regional account executives to align pipelines and opportunities.
• Coordinate with cross-functional teams to support the customer and drive shared goals.
• Document product feedback and competitive intelligence for internal use.
• Continuously learn and refine pre-sales knowledge and sales processes.

Skills

Enterprise pre-sales

Executive-level communication

Solution demonstrations

Cross-functional collaboration

Strong presentation skills

Job description

Overview

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

Atlassian is looking for a Senior Solutions Engineer, Strategic for our strategic business that’s passionate about being a product expert in the sales cycle, solving our customer’s hardest business problems with our products and solutions, and helping close our enterprise deals.

In This Job, You Will

• Partner with sales teams, partners and larger account teams on transformation deals in large, global accounts with multi-million dollar spend thresholds
• Engage and build relationships with customers at the C-level and other executive levels, driving to long-standing relationships across the organization
• participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
• Probe for and identify additional opportunities for cross-product/solution expansion
• investigate, discover, and assess client pain points
• Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
• have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
• Lead compelling value-based demonstrations, both standard and customized
• Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
• Proactively forge strong partnerships with your aligned strategic account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together
• Help lead cross-functional teams to best support the customer and march toward the same goals
• Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management
• Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Geographic Pay Ranges

In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $168,300 - $219,725
• Zone B: $151,271 - $197,493
• Zone C: $139,506 - $182,132

Qualifications

Your Background:

• 5+ years of experience interacting with enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done.
• You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions.
• You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.
• You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful.
• If you’re looking to be a cog in the system, this job isn’t for you. You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.