Senior Solution Consultant - Commercial, Customer Industry Workflows

ServiceNow; San Diego (CA); Remote; USD 104,000 - 163,000; Full time

Job summary

Join a forward-thinking company as a Senior Solution Consultant, where your expertise in AI integration and sales engineering will drive innovation in customer workflows. This role offers the opportunity to lead strategic programs and collaborate with top accounts, ensuring that solutions meet evolving market demands. With a competitive compensation package and the flexibility of remote work, you can thrive in an environment that values your contributions. Be part of a journey to transform how organizations work better for everyone.

Benefits

Health Plans

Flexible Spending Accounts

401(k) Plan with Company Match

Employee Stock Purchase Plan (ESPP)

Flexible Time Away Plan

Family Leave Programs

Qualifications

• 5+ years of pre-sales solution consulting or sales engineering experience.
• Experience in Manufacturing, Technology, or Telco industries is desirable.

Responsibilities

• Support product sales as a technical and industry expert.
• Lead discovery workshops to align solutions with customer needs.

Skills

AI Integration

Pre-sales Solution Consulting

Sales Engineering

Territory Management

Collaborative Work

Tools

ServiceNow Platform

Enterprise Cloud Software Solutions

Job description

Senior Solution Consultant - Commercial, Customer Industry Workflows

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

The Specialist Solution Consultant is a technical & business consultant with the advanced ability to develop, position, and provide industry and product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as the technical, industry, and domain expert of a client-facing sales team pursuing customers and prospects across one or multiple industry markets.
• Lead discovery workshops to determine customers' challenges and give persona and value-based product demonstrations to align our solution with customer needs.
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement.
• Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics.
• Share and learn best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of pre-sales solution consulting or sales engineering experience.
• Industry experience in Manufacturing, Technology, or Telco is desirable.
• Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterparts to promote execution excellence.

For positions in this location, we offer a base pay of $104,850 to $162,525, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The base pay shown is a guideline; individual total compensation will vary based on qualifications, skill level, competencies, and work location. We also offer health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.

Compensation is based on the geographic location of the role and is subject to change.

We approach our distributed work environment with flexibility and trust. Work personas (flexible, remote, or required in-office) are assigned depending on the nature of the work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Applicants with arrest or conviction records will also be considered in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation during the application process or need an alternative application method, please contact [emailprotected].

Export Control Regulations

Positions requiring access to controlled technology may need export control approval from government authorities. Employment is contingent upon obtaining any necessary export licenses or approvals.