Sr Solution Consultant - Customer Industry Workflows - Commercial

ServiceNow; Los Angeles (CA); Remote; USD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Sr Solution Consultant, where you'll leverage your expertise in AI and sales engineering to drive innovative solutions for clients. This role focuses on understanding customer challenges and aligning our advanced cloud platform to meet their needs. You'll collaborate with cross-functional teams, lead workshops, and provide valuable feedback to shape product strategies. With a commitment to diversity and inclusion, this innovative firm offers flexible work arrangements and a supportive environment, making it an exciting opportunity for those passionate about technology and customer success.

Benefits

Health Plans

Retirement Options

Flexible Work Arrangements

Equity Incentives

Qualifications

• 5+ years of experience in pre-sales solution consulting or sales engineering.
• Proficiency in AI tools and integrating them into work processes.

Responsibilities

• Support product sales as a technical expert for the sales team.
• Lead discovery workshops to align solutions with customer needs.

Skills

AI Integration

Pre-sales Solution Consulting

Sales Engineering

Territory Management

Collaboration with Product Management

Tools

ServiceNow Platform

Enterprise Cloud Software Solutions

Job description

Sr Solution Consultant - Customer Industry Workflows - Commercial

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

The Specialist Solution Consultant is a technical & business consultant with the advanced ability to develop, position, and provide industry and product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as the technical, industry, and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets.
• Lead discovery workshops to determine customers' challenges and give persona and value-based product demonstrations to align our solution with customer needs.
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement.
• Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics.
• Share and learn best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of pre-sales solution consulting or sales engineering experience.
• Industry experience in Manufacturing, Technology, or Telco is desirable.
• Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterparts to promote execution excellence.

Compensation varies based on location and includes base pay, equity, incentives, and benefits. We offer health plans, retirement options, and flexible work arrangements. Learn more about our work personas here.

Equal Opportunity Employer

ServiceNow is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or any other protected category. We also consider applicants with arrest or conviction records in accordance with legal requirements.

Accommodations

If you require accommodations during the application process, please contact [email protected]

Export Control Regulations

Employment may be contingent upon obtaining necessary export licenses or approvals for positions requiring access to controlled technology, in compliance with U.S. export control laws.