Sr Solution Consultant - Customer Industry Workflows - Commercial

ServiceNow; Seattle (WA); Remote; USD 104,000 - 163,000; Full time

Job summary

An innovative firm is seeking a Senior Solution Consultant to drive customer engagement and sales success through technical expertise and industry knowledge. In this role, you'll leverage your experience in AI integration and pre-sales consulting to provide tailored solutions for clients in various industries. Your contributions will help shape product strategies and enhance customer journeys, all while working in a flexible, remote environment that values collaboration and innovation. Join a team committed to transforming work processes and making a positive impact on businesses worldwide.

Benefits

Health Plans

401(k) with Company Match

Flexible Spending Accounts

Employee Stock Purchase Plan

Flexible Time Away

Family Leave Programs

Qualifications

• 5+ years of pre-sales solution consulting or sales engineering experience.
• Experience in Manufacturing, Technology, or Telco is desirable.

Responsibilities

• Support product sales as the technical, industry, and domain expert.
• Lead discovery workshops to determine customers' challenges.

Skills

AI Integration

Pre-sales Solution Consulting

Sales Engineering

Territory Management

Collaboration with Product Management

Tools

ServiceNow Platform

Enterprise Cloud Software Solutions

Job description

Sr Solution Consultant - Customer Industry Workflows - Commercial

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

The Specialist Solution Consultant is a technical & business consultant with the advanced ability to develop, position, and provide industry and product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as the technical, industry, and domain expert of a client-facing sales team pursuing customers and prospects across one or multiple industry markets.
• Lead discovery workshops to determine customers' challenges and give persona- and value-based product demonstrations to align our solution with customer needs.
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement.
• Provide feedback to product management to influence the product roadmap and strategy supporting your customers and market dynamics.
• Share and learn best practices and reusable assets with other Solution Consultants to enhance team quality and efficiency.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact on the industry.
• 5+ years of pre-sales solution consulting or sales engineering experience.
• Industry experience in Manufacturing, Technology, or Telco is desirable.
• Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions.
• Experience working collaboratively with product management, marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with sales counterparts to promote execution excellence.

For positions in this location, we offer a base pay of $104,850 to $162,525, plus equity (when applicable), variable/incentive compensation, and benefits. Sales roles generally include a competitive On Target Earnings (OTE) incentive. The actual total compensation varies based on qualifications, skills, competencies, and work location. Benefits include health plans, flexible spending accounts, a 401(k) with company match, ESPP, matching donations, flexible time away, and family leave programs.

Compensation depends on the geographic location and is subject to change based on work location.

We value flexibility and trust in our distributed work environment. Work personas (flexible, remote, or in-office) are assigned based on job nature. Learn more here.

Equal Opportunity Employer

ServiceNow is committed to equal opportunity employment. All qualified applicants will receive consideration regardless of race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Applicants with arrest or conviction records will also be considered in accordance with legal requirements.

Accommodations

We aim to create an accessible and inclusive application process. If you need a reasonable accommodation, please contact [e-mail].

Export Control Regulations

Employment may be contingent upon obtaining export licenses or approvals if required by law, especially for positions involving controlled technology under export regulations like EAR.