Senior Solar Service & Field Operations Manager

Start your career with Simply Solar; Petaluma (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

Simply Solar is seeking a proactive service leader in Petaluma, CA to oversee the Client Services department, coordinate field support, and drive performance. The role requires PV system familiarity, strong communication, and a track record of improving customer service quality.

The team handles commissioning, warranty repairs, and post-installation support. Responsibilities include staff leadership, scheduling, liaising with other divisions, and driving process improvements to ensure customer

Qualifications

• Strong understanding of PV system design and installation for grid-tied, off-grid and hybrid configurations.
• Experience with commissioning procedures and shutdown/LOTO processes.
• Excellent problem-solving and attention to detail.
• 1+ year minimum experience in solar industry.

Responsibilities

• Oversee daily workflow of the Client Services department, including scheduling and dispatching maintenance crews.
• Provide leadership to the Client Services Administrator and maintenance staff.
• Coordinate service calls and respond to dispatches promptly.
• Review project plans to ensure alignment with approved designs.
• Track case progress and document communications with clients and manufacturers in CRM.
• Develop and implement training and QA programs for the Client Service team.
• Identify opportunities to improve customer service and retention.

Skills

PV system design

Grid-tied systems

Off-grid systems

Hybrid systems

Troubleshooting

Education

Bachelor's degree in engineering or related field

Tools

GSuite

Salesforce

Job description

Simply Solar is seeking a proactive service leader in Petaluma, CA to oversee the Client Services department, coordinate field support, and drive performance. The role requires PV system familiarity, strong communication, and a track record of improving customer service quality.

The team handles commissioning, warranty repairs, and post-installation support. Responsibilities include staff leadership, scheduling, liaising with other divisions, and driving process improvements to ensure customer