Senior Software Support Specialist (Night Shift)

Aditri Tech World; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Night shift availability

Job summary

Aditri Tech World, a subsidiary of Apple Cinemas, seeks a Software Support Specialist for permanently remote night shifts. You will communicate with clients in English, troubleshoot issues, and collaborate with the corporate finance team to classify expenses and prepare reports.

The role emphasizes quick responses, attention to detail, and professional phone, email, and chat support. You should be graduate, polite, and committed to resolving client inquiries effectively while maintaining high

Qualifications

• Graduate in any discipline with an attitude towards offering resolution to the clients.
• Polite demeanour
• Timely responses to clients

Responsibilities

• Assist corporate finance by classifying and reconciling day-to-day expenses.
• Help Corporate finance team run monthly reports as directed.
• Follow up with vendors to get invoices and sort them accordingly.
• Provide product support to clients.

Skills

English language proficiency

American English accent understanding

Client communication

Troubleshooting

Attention to detail

Query escalation handling

Interpersonal skills

Phone, email, chat support

Listening skills

Night shift readiness

Education

Graduate degree

Tools

MS Excel

MS Word

PDF

Job description

Job description

PERMANENTLY REMOTE opportunity to work with Aditri Tech World, subsidiary of Apple Cinemas as a Software Support SpecialistDo you have excellent spoken and written English skills?Great with communication?Are you available immediately to work in night shift?Then you are in the right place!

Responsibilities:

• Expert level working with computer applications including MS Excel, Word, PDF.
• This job includes helping and supporting Corporate finance office team by classifying, reconciling day-to-day expenses accordingly.
• Help Corporate finance team run monthly reports as directed.
• Follow up with vendors to get Invoices and sort them accordingly.
• Provide product support to clients.

Skillsets:

• Very good spoken and written English
• Ability to understand and respond to American Accent
• Soft skills
• Quick response time
• Troubleshooting
• Attention to Details
• Redirecting queries to relevant sources if escalation needed
• Interpersonal skills
• Communication
• Friendly and approachable
• Phone/email/message/chat response etiquette
• Voice call support/non-voice support
• Good listening skills/asking right questions to decipher the issue

Required Candidate profile

• Graduate in any discipline with an attitude towards offering resolution to the clients.
• Polite demeanour
• Timely responses to clients