Senior Software Support Consultant — Hybrid

Quorum Software; Houston (TX); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Quorum Software is seeking a Senior Support Consultant in Houston, TX. Hybrid work model with responsibilities covering triage of customer issues, collaboration with product and engineering teams, and hands-on involvement in configuration and testing of software changes.

The role emphasizes delivering timely updates to customers, maintaining thorough incident documentation, and contributing to knowledge base growth. A bachelor’s degree and 3–5 years of experience are preferred.

Qualifications

• Bachelor’s degree in Information Technology or related field.
• 3–5 years of experience in solution support or implementation.
• Strong diagnostic and debugging skills across software apps.

Responsibilities

• Triage customer-reported issues within SLA timelines.
• Provide detailed problem descriptions to product/engineering teams.
• Assist in configuration, testing, and enhancement phases of software changes.

Skills

Customer support

Troubleshooting

ITIL concepts

Cross-functional collaboration

English communication

Time management

Team player

Education

Bachelor’s degree in Information Technology

Tools

Salesforce

ServiceNow

Jira

ADO

AWS

Azure

Job description

Quorum Software is seeking a Senior Support Consultant in Houston, TX. Hybrid work model with responsibilities covering triage of customer issues, collaboration with product and engineering teams, and hands-on involvement in configuration and testing of software changes.

The role emphasizes delivering timely updates to customers, maintaining thorough incident documentation, and contributing to knowledge base growth. A bachelor’s degree and 3–5 years of experience are preferred.