Cloud Support Engineer (Hybrid) — Houston

Siemens Mobility; Houston (TX); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Siemens Mobility in Houston seeks a Technical Support Engineer to act as the frontline for customer queries, assess issues, and coordinate swift resolutions across cloud software offerings. You will work with product teams to ensure timely responses and maintain high customer satisfaction while supporting after-hours escalations.

The role requires a CS/EE-related degree and 5+ years in related roles, with cloud, DevOps, and programming experience.

Qualifications

• Bachelor's degree in CS/EE/related field required.
• 5+ years in related roles or power systems/DevOps/software.
• 3 years supporting and implementing cloud solutions; distributed teams experience.
• 2 years programming in Java or Python; customer-facing support experience.
• 1 year in DevOps or cloud solution support processes.

Responsibilities

• Be the first point of contact for customers and assess severity.
• Determine action plans and initiate resolution with SMEs and owners.
• Resolve cloud-related software issues and ensure SLAs are met.
• Coordinate with internal teams and escalate when needed.
• Contribute to FAQ library and self-service knowledge base.
• Provide after-hours critical support and report to Houston office weekly.

Skills

Customer-facing communication

Cloud solutions experience

Team collaboration

DevOps processes experience

SLA management

Education

Bachelor's degree in Computer Science / Electrical Engineering / Electronics Engineering / related field

Tools

Freshdesk

PSS0E/Network Model Management

ODMS

MOD

Java

Python

Job description

Siemens Mobility in Houston seeks a Technical Support Engineer to act as the frontline for customer queries, assess issues, and coordinate swift resolutions across cloud software offerings. You will work with product teams to ensure timely responses and maintain high customer satisfaction while supporting after-hours escalations.

The role requires a CS/EE-related degree and 5+ years in related roles, with cloud, DevOps, and programming experience.