Senior Software & Production Support Manager (Hybrid/Remote)

PlanIT Group; Reston (VA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

PlanIT Group seeks a Senior Software Technical Support Manager to lead the program across multiple initiatives in Reston, VA. The role focuses on software change management for retail and postal environments, coordinating planning, maintenance, and production support with broad enterprise expertise.

The ideal candidate will have 8–12 years in enterprise software development, strong SDLC leadership, and hands-on experience with Docker/Kubernetes, CI/CD, and API-driven systems.

Qualifications

• Eight to twelve years in enterprise software development or similar environment.
• Degree from an accredited college/university in a relevant field.
• Experience supporting complex production software systems and dependencies.
• Experience coordinating multiple technical teams on software changes.
• Ability to communicate technical information clearly to non-technical stakeholders.
• Strong leadership, organization, and budget management abilities.

Responsibilities

• Manage the full SDLC for software delivery and changes.
• Monitor performance and proactively mitigate risks.
• Lead projects from assignment to implementation.
• Support change management and risk burndown analysis.
• Improve processes and drive team velocity and capacity planning.
• Analyze API usage, response times, and cross-system latency.

Skills

SDLC

Leadership

Communication

Risk management

Problem-solving

Time management

Budget management

Analytical thinking

Education

Bachelor's degree

Tools

Docker/Kubernetes

CI/CD

GitHub

SQL

Windows

Linux

Excel/Office

Job description

PlanIT Group seeks a Senior Software Technical Support Manager to lead the program across multiple initiatives in Reston, VA. The role focuses on software change management for retail and postal environments, coordinating planning, maintenance, and production support with broad enterprise expertise.

The ideal candidate will have 8–12 years in enterprise software development, strong SDLC leadership, and hands-on experience with Docker/Kubernetes, CI/CD, and API-driven systems.