Senior Software Engineer, Voice Agents

Commure; Mountain View (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Commure in Mountain View, CA is hiring a mid-level Software Engineer to build backend services in Python powering AI Voice Agents for healthcare. You’ll design real-time pipelines, integrate with EHR systems, and mentor teammates while delivering low-latency, reliable software.

You’ll work on APIs, data models, and event-driven workflows, collaborating with AI, product, and operations to ship features used by patient access teams, with emphasis on latency, observability, and quality.

Qualifications

• 4+ years of backend software experience, primarily in Python.
• Track record designing and shipping production services, APIs, and data models.
• Intuition for designing interactions with automated assistants via voice/text.
• Deep experience with async, event-driven, or real-time systems.
• Strong fundamentals in testing, observability, and reliability.
• Patient-centered mindset focused on real user impact.

Responsibilities

• Design and build backend services in Python powering real-time voice agents.
• Architect low-latency pipelines connecting telephony, ASR, LLMs, and TTS.
• Lead integrations with healthcare systems (Epic, Cerner, athena) for scheduling.
• Drive API, data model, and event-driven workflow design; mentor teammates.
• Partner with AI, product, and operations to ship usable features for patient access teams.
• Set latency, reliability, observability, and release readiness standards.

Skills

Python

APIs & data models

Async/real-time

Testing & observability

Mentorship

Voice assistants

Job description

About the Role

Health system call centers can't keep up with patient demand. 85% of patients who can't get through never call back. They go elsewhere, and appointments that should have been booked never are.

We're building AI Voice Agents that pick up every call and handle the full conversation: scheduling, rescheduling, cancellations, confirmations, FAQs, and intake. They work by integrating directly with the EHR and telephony stack in real time.

We're hiring a Software Engineer to build the systems these agents run on: the voice pipelines, EHR integrations, and services that take a call from "hello" to a booked appointment. It's a mid-level role on a small team that ships every day, with a lot of room to grow into harder problems.

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'll Do

• Design and build backend services in Python that power real-time voice agents: call orchestration, conversation state, tool execution, and EHR write-back.

• Architect low-latency pipelines connecting telephony, ASR, LLMs, and TTS into a single conversational loop.

• Lead integrations with healthcare systems (like Epic, Cerner, athena, and others) for scheduling, eligibility, and intake.

• Drive design decisions on APIs, data models, and event-driven workflows, and mentor other engineers on the team.

• Partner with AI, product, and operations to ship features patient access teams actually use.

• Set the bar for what ships: latency, reliability, observability, and release readiness.

What You Have

• 4+ years of backend software experience, primarily in Python.

• A track record of designing and shipping production services, APIs, and data models that others build on.

• An intuition for how people interact with automated assistants through voice and text, where the rules are different than icons and buttons.

• Deep experience with async, event-driven, or real-time systems.

• Strong fundamentals in testing, LLM evaluation, observability, and reliability.

• A patient-centered mindset. You design for the person on the other end of the line, not just the metrics.

• Bias for action, an ownership mindset, and the judgment to know when to move fast and when to slow down.

Please be aware that all official communication from us will come exclusively from email addresses ending in @commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.