Senior Software Engineer, Logging & Post-Release Diagnostics

Sony Interactive Entertainment Inc.; San Mateo (CA); On-site; USD 193,000 - 290,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Paid time off

Employee discounts

Job summary

Sony Interactive Entertainment Inc. is seeking a Senior Software Engineer to lead Logging, Diagnostics, and Post-Release Incident Analysis for PlayStation Portal Platform.

You will design scalable logging, crash analysis, and diagnostics frameworks, coordinating with cross-functional teams to quickly detect, investigate, and resolve field issues and improve product quality. The role emphasizes ownership, strong debugging across Android/AOSP, Linux kernel, and system software, plus collaboration

Qualifications

• Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent practical experience.
• 5+ years of experience in Android native development with strong expertise in Java/Kotlin and Android Studio.
• Experience developing Android/AOSP system software.
• Experience designing and implementing Logging, Diagnostics, or Observability systems.
• Strong experience with crash analysis, production debugging, and root cause investigation.
• Experience debugging Linux Kernel or low-level system software issues.

Responsibilities

• Define and drive the overall platform logging strategy.
• Design and implement logging frameworks for AOSP-based systems.
• Establish log collection, storage, retention, and archival strategies.
• Define structured logging standards and best practices.
• Design logging mechanisms optimized for field debugging and post-release analysis.
• Improve platform observability and telemetry quality.
• Build infrastructure for Crash, ANR, Native Crash, and Kernel Panic analysis.
• Define strategies for collecting and analyzing Tombstones, DropBox entries, Bugreports, and diagnostic artifacts.
• Develop diagnostic frameworks for system failure analysis and troubleshooting.
• Create tools that support issue reproduction and root cause analysis.
• Drive initiatives that improve platform debuggability and diagnosability.
• Partner with development teams to ensure diagnostic capabilities are built into the platform.
• Investigate and analyze production issues in customer environments.
• Identify, classify, and track recurring failure patterns.
• Lead incident reviews, postmortems, and corrective action initiatives.
• Drive improvements in Mean Time to Detect and Mean Time to Resolution.
• Provide actionable recommendations to engineering teams for quality improvements.
• Design and implement log-based monitoring systems.
• Develop anomaly detection mechanisms for platform health and stability.
• Build automated alerting and escalation frameworks.
• Create dashboards and reporting tools for field quality monitoring.
• Define and track reliability metrics and operational KPIs.
• Design and implement secure logging and diagnostics infrastructure.
• Ensure protection of PII and sensitive customer information.
• Support security incident investigations and forensic analysis.
• Define log retention policies and ensure compliance with company and regulatory requirements.

Skills

Android native development

Java Kotlin

C/C++

Crash diagnostics

Root cause analysis

Linux kernel debugging

Observability

Ownership

Education

Bachelor’s or Master’s in Computer Science or related field

Equivalent practical experience

Tools

Perfetto

Systrace

Ftrace

Profiling tools

Job description

Sony Interactive Entertainment Inc. is seeking a Senior Software Engineer to lead Logging, Diagnostics, and Post-Release Incident Analysis for PlayStation Portal Platform.

You will design scalable logging, crash analysis, and diagnostics frameworks, coordinating with cross-functional teams to quickly detect, investigate, and resolve field issues and improve product quality. The role emphasizes ownership, strong debugging across Android/AOSP, Linux kernel, and system software, plus collaboration