Senior Software Engineer I – Splunk and APM Administration and Development

Socket.dev; Framingham (MA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Inclusive culture with associate-led B

22 days PTO and holidays

Online and Retail Discounts

Job summary

Staples is seeking a Senior Software Engineer I to design, configure, and administer the Splunk observability platform across the enterprise. This role focuses on reliable telemetry ingestion and scalable data pipelines in a complex, multi-cloud environment.

The candidate will automate configurations using Python/Bash, collaborate within SAFe practices, and work with Jira/Confluence/ServiceNow to support enterprise workflows. Onsite in Framingham, MA, with a strong cost-performance focus.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a directly related field.
• 7–10 years of hands-on experience with Splunk including platform configuration, ingestion, routing, and app components.
• Experience managing observability data at scale: data retention, lifecycle, and cost optimization.
• Experience integrating Splunk with cloud platforms (AWS, Azure, Kubernetes) and CI/CD tools; deployment tools like Puppet, Ansible; enterprise systems (ServiceNow, PagerDuty).
• Proficiency in scripting/automation (Python, Bash) to support configuration and operations.

Responsibilities

• Design, configure, and administer the Splunk observability platform for enterprise-scale log and event data management.
• Optimize platform performance, scalability, and cost through data pipelines and governance.
• Integrate observability with cloud platforms, CI/CD pipelines, and enterprise tools for scalable telemetry.
• Oversee log pipeline design, data retention, lifecycle management, and performance tuning.
• Install, upgrade, and manage Splunk apps and components with roles/access controls.
• Support integration with deployment tools and ITSM systems; APIs for workflows.
• Utilize scripting/automation to enhance configuration and operations.
• Collaborate using SAFe, Jira, Confluence, and ServiceNow.

Skills

Splunk administration

Log pipeline design

Python scripting

SAFe

Education

Bachelor’s degree in Computer Science or Engineering

Tools

Puppet

Ansible

Jira

Confluence

ServiceNow

Job description

Senior Software Engineer I – Splunk and Application Performance Monitoring (APM) Administration and Development

Work Location: Onsite, Framingham, MA

Team Summary

At Staples, our technology team is dedicated to delivering innovative solutions that drive business-to-business excellence. We foster a collaborative environment where technical expertise and operational efficiency enable our enterprise to grow and thrive.

Role Summary

The Senior Software Engineer I – Splunk and Application Performance Monitoring Administration and Development is responsible for designing, configuring, and administering the Splunk observability platform. This role will manage large-scale ingestion and routing of log and event data across enterprise systems, ensuring reliable and scalable telemetry integration with our tools and platforms.

What You’ll Be Doing

• Design, configure, and administer the Splunk observability platform for enterprise-scale log and event data management.
• Optimize platform performance, scalability, and cost by managing data pipelines, implementing automation, and enforcing governance standards.
• Integrate observability capabilities with cloud platforms (AWS, Azure, Kubernetes), CI/CD pipelines, and enterprise tools to provide consistent, scalable telemetry across Staples systems.
• Oversee log pipeline design and optimization, including data retention, lifecycle management, and performance tuning.
• Install, upgrade, and manage Splunk apps and components while configuring user roles and access controls.
• Support integration with deployment tools (Puppet, Ansible), ITSM systems (ServiceNow, PagerDuty), and APIs for seamless operational workflows.
• Utilize scripting and automation (Python, Bash) to enhance platform configuration and operational efficiency.
• Contribute to projects using SAFe methodology and collaborate via platforms such as Jira, Confluence, and ServiceNow.

What You Bring to the Table

• Expertise in log pipeline design and optimization, data retention and lifecycle management, performance tuning, and cost optimization.
• Strong proficiency in integrating Splunk with cloud platforms, CI/CD pipelines, and enterprise automation tools.
• Proficiency in scripting and automation for platform configuration and operational efficiency.

Basic Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a directly related field.
• 7-10 years of deep hands-on experience with Splunk, including:Platform configuration and administration.Data ingestion and pipeline management (forwarders, inputs, routing, indexing). User, role, and access control configurationInstallation, upgrade, and management of Splunk apps and components
• Strong experience managing observability data at scale, including:
• Log pipeline design and optimization
• Data retention and lifecycle management
• Performance tuning and cost optimization
• Experience integrating Splunk with:
• Cloud platforms (AWS, Azure, Kubernetes)
• CI/CD pipelines and deployment tools like Puppet, Ansible
• Enterprise systems (ITSM, automation, APIs) like ServiceNow, PagerDuty
• Proficiency in scripting and automation (e.g., Python, Bash) to support platform configuration and operational efficiency
• Experience working with SAFe methodology and platforms like Jira, Confluence, ServiceNow

What’s Needed – Preferred Qualifications

• Experience supporting or administering application performance monitoring (APM) and Session Replay platforms such as New Relic, Dynatrace, DataDog, OpenTelemetry, FullStory.
• Familiarity with generative AI and Agentic AI frameworks and platforms.
• Understanding of distributed tracing, APM instrumentation, and integration of metrics and events into observability platforms.
• Experience in multi-platform observability environments, session replay, and site analytics.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

About Staples:

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

#LI-LH1

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.