Technical Analyst I – Retail IT Implementations

Socket.dev; Framingham (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Floating Holiday

Flexible work arrangements

401(k) with company match

Medical, dental, vision, life and long

Job summary

Staples is seeking a Technical Analyst I to support retail technology initiatives across the organization. The role coordinates deployments, analyzes requirements, and ensures technology solutions are delivered and maintained.

The successful candidate will be organized, analytical, and collaborative with various business and technical partners. Responsibilities include planning deployments for store openings and remodels, supporting implementation activities, and maintaining documentation and

Qualifications

• Bachelor’s degree or equivalent experience in IT or a related field.
• 0-2 years of IT support or retail technology experience.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
• Experience maintaining documentation, records, reports, or asset inventories.
• Strong cross-functional collaboration and communication skills.

Responsibilities

• Coordinate retail technology initiatives including store openings, relocations, remodels, closures, refreshes, and special projects.
• Support deployment planning and implementation activities for retail technology solutions.
• Analyze project requirements, schedules, dependencies, and constraints for successful execution.
• Partner with internal teams, vendors, and service providers to coordinate deployments and support activities.
• Investigate issues, identify root causes, and recommend solutions.
• Support technology lifecycle management, compliance initiatives, and security remediation efforts.
• Maintain deployment documentation, asset records, and implementation plans.
• Monitor project activities, assess risks, and elevate issues as needed for business continuity.
• Identify opportunities for process improvements to boost efficiency.

Skills

Analytical thinking

Organizational skills

Multitasking

Communication skills

Collaboration

Adaptability

Education

Bachelor's degree in Information Technology, Business, Computer Science, or related field or equivalent work experience

Tools

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Job description

Team Summary:

The Retail IT Implementations team is responsible for planning, coordinating, and supporting the deployment of technology solutions across Staples retail locations. The team partners closely with Store Operations, Construction, vendors, field technicians, development teams, and other cross-functional stakeholders to ensure technology initiatives are successfully implemented and supported throughout their lifecycle.

Role Summary:

The Technical Analyst I plays a key role in supporting retail technology initiatives across the organization. This position coordinates technology deployments, analyzes operational requirements, supports implementation activities, and helps ensure retail technology solutions are successfully delivered and maintained. The ideal candidate is highly organized, analytical, and enjoys collaborating with a variety of business and technical stakeholders to solve problems and drive results.

What You'll Be Doing:

• Coordinate retail technology initiatives including store openings, relocations, remodels, closures, refreshes, and special projects.
• Support deployment planning and implementation activities for retail technology solutions.
• Analyze project requirements, schedules, dependencies, and operational constraints to help ensure successful project execution.
• Partner with internal teams, vendors, and service providers to coordinate technology deployments and operational support activities.
• Investigate operational and technology-related issues, identify root causes, and recommend solutions.
• Support technology lifecycle management activities, compliance initiatives, and security remediation efforts.
• Maintain deployment documentation, asset management records, implementation plans, and operational reporting.
• Monitor project activities, assess risks, and elevate issues when needed to support business continuity and successful implementations.
• Identify opportunities for process improvements that enhance operational efficiency and deployment effectiveness.

What You Bring to the Table:

• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent organizational skills and attention to detail.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Collaborative mindset with the ability to build relationships across teams.
• Adaptability and eagerness to learn new technologies, processes, and tools.

What's Needed – Basic Qualifications:

• Bachelor's degree in Information Technology, Business, Computer Science, or a related field or equivalent work experience.
• 0-2 years of experience in IT support, technology operations, project coordination, retail technology, or a related field.
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
• Experience maintaining documentation, records, reports, or asset inventories.
• Demonstrated ability to analyze information, identify issues, and recommend solutions.
• Strong communication skills and ability to work effectively across cross-functional teams.
• Ability to manage competing priorities in a deadline-driven environment.
• Availability to support occasional after-hours technology deployments or implementation activities.

What's Needed – Preferred Qualifications:

• Bachelor's degree in Information Technology, Business, Computer Science, or a related field.
• Experience supporting retail technology environments, point-of-sale systems, store systems, or field technology operations.
• Experience coordinating technology deployments, upgrades, installations, or implementation projects.
• Exposure to IT service management, incident management, change management, or asset management processes.
• Experience working with third-party technology vendors, service providers, or implementation partners.
• Familiarity with networking concepts, software deployment, endpoint hardware, or technology infrastructure.
• Knowledge of security remediation, patch management, compliance initiatives, or technology lifecycle management.

Get great perks.

• Generous amount of paid time off, including one Floating Holiday each year
• Flexible work arrangements, including flexible work hours
• 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.