Senior Software Engineer, Core Platform

Bavardio Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Bavardio is hiring a senior backend engineer to build the foundation the service provider runs on. You will work remotely (US or international with US-hours overlap) on multi-tenant SaaS, enable revenue-critical workflows, and own parts of the platform from design to production.

The role emphasizes shipping substantial backend systems, writing design docs, and collaborating directly with leadership. Expect remote work with occasional trips for alignment.

Qualifications

• Shipped substantial backend systems in production where correctness and uptime mattered.
• Built multi-tenant SaaS with tenant isolation and blast-radius containment.
• Worked on revenue-critical state or payments data and metrics.

Responsibilities

• Own core platform components and their evolution across customer operations, network ops, and field service.
• Define and implement multi-tenant foundations for Bavardio's platform.
• Collaborate with leadership to ship features in production within short cycles.

Skills

Backend systems

Multi-tenant SaaS

Revenue-critical state

Design docs

Production ownership

US-hours overlap

Job description

Build the system a service provider runs its whole business on.

Location Remote (US or international with US-hours overlap)

Type Full-time or senior contract

You will help build the foundation Bavardio sits on, the part that lets a service provider run the whole business in one place. You will work across customer operations, network operations, field service, and the systems that power them. Within a quarter your work is in production. Within a year you own a clear part of the platform that every Bavardio customer touches every day. Where you put your effort is largely your call.

The work

What you will own.

• The foundation the whole platform sits on. Multi-tenant by design: every customer's data is isolated, and a bad day for one cannot become a bad day for everyone.
• The core workflows of running a service business. Subscriber lifecycle, account state, plan management, and the day-to-day tools the operator's team uses.
• Getting new customers onboarded fast and safely. The tooling that takes them from contract to live without a service interruption.
• The data plumbing between everything our customers run. Customer records, network telemetry, field-side work. If two systems disagree, you build the answer.
• Reporting that tells the operator what they actually need to know. Revenue, retention, where customers are leaving, what is on fire today.
• The admin tools and self-service portals that the operator, their CSRs, and their subscribers use every day. If those feel painful, the rest of the product does too.

About you

What we are looking for.

• You have shipped substantial backend systems in production where correctness and uptime mattered. This is a senior role, but we care more about what you have built and what you can own than your exact years of tenure.
• You have built multi-tenant SaaS before and you know where the landmines are. Tenant isolation, blast-radius containment, the small mistakes that become big incidents.
• You have shipped at least one system where money or revenue-critical state was involved, and you know how the bar moves when it is.
• You write design docs because thinking gets sharper on paper. You own a problem from the first report to the fix in production, and you talk to the people using your product because nothing replaces that.
• Available for at least 4 hours per day overlapping US working hours.

Useful, not required

• You have worked in service-provider operations, telecom platforms, or another regulated multi-tenant industry.
• You have brought a large customer live on a new platform without disrupting their business, and you have the scars.
• You have shipped industry-specific taxation, regulatory reporting, or compliance workflows.

Why Bavardio

What working here is like.

Leadership within reach

You will work directly with the leadership team. Decisions take hours and nobody convenes a committee. What you build can be in production the same week.

Customer access

You will meet the operators using Bavardio at conferences, on-site visits, and weekly product calls. They will tell you plainly what works and what does not.

Remote, with a few trips a year

Work from wherever you work best. A few times a year we get together for in-person sprints and customer visits.

Health and time off

Medical, dental, and vision. Flexible PTO, and the cultural expectation that you actually take it.

Bavardio is an equal opportunity employer. We hire on the strength of your work and the way you think. Background, identity, and where you live do not factor in.

Not quite this role?

If you think you should be working on this, tell us what you would build and why.