Senior Software Engineer, AI-Driven Customer Agent

Klaviyo Inc.; Boston (MA); On-site; USD 148,000 - 222,000; Full time

Benefits offered by this job

Comprehensive range of health benefits

Participation in annual cash bonus plan

Equity options

Job summary

Klaviyo Inc. is hiring a Senior Software Engineer to enhance AI-driven customer support. The successful candidate will tackle complex technical challenges in a fast-paced environment, working across front-end and back-end systems to develop intelligent workflows and customer interactions.

This role demands 7+ years of software engineering experience, a strong product mindset, and leadership abilities. The compensation ranges from $148,000 to $222,000, with comprehensive benefits.

Qualifications

• Proven track record of building high-quality products.
• Experience in a software engineering role for 7+ years.
• Strong experience developing end-to-end software solutions.
• Experience in fast-moving product environments.
• Ability to lead projects with accountability.
• Mentoring experience is a plus.
• Conduct code reviews and maintain testing cycles.
• Enthusiasm for AI-native product development.

Responsibilities

• Shape how AI-driven support evolves across customer interactions.
• Design, build, and scale systems for intelligent workflows.
• Act as a technical leader and mentor.
• Ensure the delivery of high-quality systems promptly.

Skills

Building high-quality products and systems

7+ years of experience in software engineering

Strong experience in end-to-end software solutions

Experience leading projects

Mentoring team members

Code reviews and robust testing

Curiosity for AI product development

Strong product mindset

Tools

Python

React

AWS

Job description

Klaviyo Inc. is hiring a Senior Software Engineer to enhance AI-driven customer support. The successful candidate will tackle complex technical challenges in a fast-paced environment, working across front-end and back-end systems to develop intelligent workflows and customer interactions.

This role demands 7+ years of software engineering experience, a strong product mindset, and leadership abilities. The compensation ranges from $148,000 to $222,000, with comprehensive benefits.