Senior Software Engineer - Aftermarket Support (WES/ASRS)

Daifuku; Clearwater (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Daifuku Intralogistics America Corporation is seeking a Software Engineer III – Aftermarket Support to support, troubleshoot, and enhance software solutions deployed in customer environments. You will work closely with customers, field service teams, project engineers, and product development to resolve complex issues and ensure peak system performance.

The role requires a BA/BS in CS or related field and a minimum of 7 years of .NET development experience, with strong communication and

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, or equivalent experience.
• Minimum of 7 years of professional software development experience using Microsoft .NET technologies.
• Experience supporting production software applications in customer environments.
• Experience within the Automated Material Handling, Warehouse Automation, Manufacturing, or Industrial Automation industries preferred.
• Ability to work independently while collaborating across cross-functional teams.
• Excellent written and verbal communication skills.
• Authorized to work in the United States without employer sponsorship.

Responsibilities

• Provide advanced technical support for deployed warehouse automation and material handling software systems.
• Troubleshoot, diagnose, and resolve software issues in production environments.
• Analyze customer-reported problems, identify root causes, and implement corrective solutions.
• Develop software enhancements, patches, and maintenance releases for existing applications.
• Perform coding, debugging, testing, and validation throughout the software maintenance lifecycle.
• Collaborate with Controls Engineers, Field Service Engineers, Project Engineers, and Customer Support teams to resolve complex technical issues.
• Support software upgrades, system migrations, and customer change requests.
• Monitor application performance and recommend improvements to increase system reliability and efficiency.
• Document technical solutions, troubleshooting procedures, and software changes.
• Participate in on-call or after-hours support activities as required.
• Mentor junior software engineers and provide technical guidance on support-related activities.
• Travel to customer sites as needed (up to 15%).

Skills

C#

NET Framework

NET Core

REST APIs

SQL

Windows Services

OOP

Communication skills

Troubleshooting

Education

Bachelor's degree in CS/Software Eng/CE

Tools

Visual Studio

Azure DevOps

Git

SSMS

Entity Framework

LINQ

Job description

Daifuku Intralogistics America Corporation is seeking a Software Engineer III – Aftermarket Support to support, troubleshoot, and enhance software solutions deployed in customer environments. You will work closely with customers, field service teams, project engineers, and product development to resolve complex issues and ensure peak system performance.

The role requires a BA/BS in CS or related field and a minimum of 7 years of .NET development experience, with strong communication and