Senior .NET Software Engineer – Aftermarket Support

Daifuku Intralogistics America; Clearwater (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Daifuku Intralogistics America is seeking a Software Engineer III – Aftermarket Support to help support, maintain, troubleshoot, and enhance software deployed at customer sites. You will work with customers, field service teams, project engineers, and product development to resolve complex issues and implement improvements.

The role requires strong .NET/C# proficiency, production-support experience, and excellent communication. Travel up to 15% may be required.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, or equivalent experience.
• 7+ years of professional software development experience using Microsoft .NET technologies.
• Experience supporting production software applications in customer environments.
• Experience within the Automated Material Handling, Warehouse Automation, Manufacturing, or Industrial Automation industries preferred.
• Ability to work independently while collaborating across cross-functional teams.
• Excellent written and verbal communication skills.
• Authorized to work in the United States without employer sponsorship.

Responsibilities

• Provide advanced technical support for deployed warehouse automation and material handling software systems.
• Troubleshoot, diagnose, and resolve software issues in production environments.
• Analyze customer-reported problems, identify root causes, and implement corrective solutions.
• Develop software enhancements, patches, and maintenance releases for existing applications.
• Perform coding, debugging, testing, and validation throughout the software maintenance lifecycle.
• Collaborate with Controls Engineers, Field Service Engineers, Project Engineers, and Customer Support teams to resolve complex technical issues.
• Support software upgrades, system migrations, and customer change requests.
• Monitor application performance and recommend improvements to increase system reliability and efficiency.
• Document technical solutions, troubleshooting procedures, and software changes.
• Participate in on-call or after-hours support activities as required.
• Mentor junior software engineers and provide technical guidance on support-related activities.
• Travel to customer sites as needed (up to 15%).

Skills

Strong communication

Independent work

Cross-functional collaboration

Troubleshooting

Root Cause Analysis

Education

Bachelor's degree in Computer Science or related field

Tools

C#

NET Framework / .NET Core

Windows Services

Entity Framework

Dependency Injection

REST/Web APIs

SQL Server

SSMS

LINQ

TCP/IP Networking

Visual Studio

Azure DevOps

Git

Job description

Daifuku Intralogistics America is seeking a Software Engineer III – Aftermarket Support to help support, maintain, troubleshoot, and enhance software deployed at customer sites. You will work with customers, field service teams, project engineers, and product development to resolve complex issues and implement improvements.

The role requires strong .NET/C# proficiency, production-support experience, and excellent communication. Travel up to 15% may be required.