Senior, Software Engineer

VIZIO, Inc.; Town of Texas (WI); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a motivated Support Engineer for their Remote Lab team. This role involves being the first point of contact for users, providing technical assistance, and ensuring a seamless user experience. You'll monitor the lab environment, troubleshoot issues, and handle hardware assets while onboarding new users. If you have a passion for technology and a desire to improve user experiences, this position offers the opportunity to contribute to a dynamic team dedicated to delivering high-quality products. Join a forward-thinking firm that values creativity and collaboration.

Qualifications

• Strong application support and troubleshooting skills.
• Experience with system administration and engineering.
• Proficiency in Python programming.

Responsibilities

• Monitor remote lab and prevent incidents.
• Investigate and resolve incidents effectively.
• Provide end-user support via email, chat, and phone.

Skills

Application Support

Troubleshooting

Python Programming

Linux System Engineering

Communication Skills

Education

Bachelor's Degree in Computer Science

Master's Degree in Engineering

Tools

AWS

GCP

Azure

Jira Service Desk

Zendesk

Job description

About the Team

We are seeking a highly motivated and skilled Support Engineer to join our Remote Lab team. In this role, you will be the first point of contact for our users, providing technical assistance and ensuring a positive user experience. You will be responsible for monitoring the lab environment, troubleshooting issues, and maintaining a high level of system availability.

About Remote Lab:

The Remote & Automation provides critical capabilities for operations, development, and maintenance for Vizio Operating System and its Software Development Life Cycle. The Remote & Automation Lab is key for ensuring the quality and timely delivery of our products by providing a robust and efficient testing environment.

What You Will Do

• Remote lab monitoring and incident prevention.
• Incident investigation and resolution.
• Hardware asset handling.
• Onboarding new users to the Remote Lab and providing knowledge transfer.
• Providing end-user support via various channels (e.g., email, chat, phone).
• Collecting and analyzing user feedback to improve the Remote Lab experience.
• Contributing to the development of documentation and knowledge base articles.

About You

• Strong application support and troubleshooting skills.
• Experience with system administration and engineering.
• Proficiency in Python programming.
• Linux system engineering expertise.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for helping users and improving their experience.

Bonus Points:

• Experience with cloud platforms (e.g., AWS, GCP, Azure).
• Knowledge of networking and security best practices.
• Experience with ticketing systems (e.g., Jira Service Desk, Zendesk).
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Experience in a fast-paced, agile development environment.

About VIZIO

We are Beautifully Simple.

Headquartered in Irvine, California, VIZIO is a leading HDTV brand in America and the #1 Sound Bar Brand in America. VIZIO's mission is to deliver high performance, smarter products with the latest innovations at a significant savings that we can pass along to our consumers. Our loyal following and industry-wide praise continues to grow as we redefine what it means to be smart.

VIZIO, Inc. is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

We do not accept unsolicited agency resumes. We will not pay fees to any third-party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes will be considered our property and will be processed accordingly.