Senior Site Specialist

Chipton-Ross, Inc.; South San Francisco (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

Chipton-Ross, Inc. is seeking a Senior Site Specialist for a contract role in South San Francisco, CA. The position focuses on scientific support services within Unity Lab Services, including order entry, stockroom services, material handling, shipping, chemical tracking, and glasswash operations.

The role may involve media preparation and cell culture support. Ideal candidates have 2–3 years in a lab or services setting, strong English communication, and proficiency with MS Office and data

Qualifications

• Laboratory setting experience preferred.
• Fluent in English, with strong communication and professional appearance.
• Interpersonal and collaboration skills across levels.
• Experience reading/writing English; able to use handheld scanners and perform data entry.
• Proficient in Microsoft Office; able to multi-task and meet deadlines.

Responsibilities

• Assist customers in finding cures for cancer, protecting the environment, or food safety.
• Work primarily at customer sites, may require independent work.
• Use inventory/order management systems for replenishments, disbursements, receiving, put-away, stock rotation, cycle counts, order entry/expediting, and returns.
• Perform lab services such as order delivery, glassware processing, waste processing, chemical inventory receipt/reconciliation, and media preparation.
• Analyze and reconcile reports to meet partner requirements.
• Follow written procedures and communicate customer concerns to supervisor.
• Engage in process improvement activities.
• May perform other responsibilities as assigned.

Skills

Lab experience

Customer service

English fluency

Interpersonal skills

Scanner operation

Data entry

MS Office

Organizational skills

Education

High School Diploma

College degree preferred

Tools

Microsoft Office

Job description

Chipton-Ross is seeking a Senior Site Specialist for a contract opportunity in South San Francisco, CA.

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.

Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses.

The position is focused primarily on scientific support services within Unity Lab Services core offerings of order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glasswash operations. May also include media preparation and cell culture support operations.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• Experience: 2-3 years of equivalent experience, preferably within a laboratory setting or services. Demonstrated customer service, verbal, written, and presentation skills
• Demonstrates ability to read, write and speak English fluently, using strong communication skills and desire to deliver excellent customer service, including maintaining a professional appearance in all interactions and upholding the company's values.
• Possesses the interpersonal skills to be able to collaborate with various levels of the company's personnel & customers.
• Knowledgably operates handheld scanners and performs data entry function
• Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

POSITION RESPONSIBILITIES:

• As a part of the team, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals!
• Works primarily at customer sites, which may require working independently.
• Use the company's or customer's inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation
• Analyzes/maintains/reconciles various customer and company reports to ensure partner requirements are met
• Follow work processes as outlined by our written procedures
• Listens to customer concerns, effectively addresses issues with a goal of resolution within established timeframe, and proactively communicates with supervisor, any customer concerns and/or potential problems
• Engages in process improvement activities
• May perform other responsibilities as assigned by management

PHYSICAL REQUIREMENTS :

Requires the ability to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts, pallet jacks, forklifts, etc.

REQUIRED EDUCATION :

Accredited High School Diploma, college degree preferred.

WORK HOURS :

Full-Time; 8:00AM - 4:00PM.