Senior Site Reliability Engineer — Scale & Observability

Pivotal Health; New York (NY); Hybrid; USD 230,000 - 260,000; Full time

Benefits offered by this job

Equity

Health, dental, vision

401(k)

Flexible time off

Company-wide events

Job summary

Pivotal Health is seeking a Staff Site Reliability Engineer to embed reliability, scalability, and operational excellence into our healthcare platform. This senior IC role influences engineering across teams, focusing on resilient, scalable systems and robust production practices.

You will collaborate with software, data, AI, security, and product groups to improve observability, reduce toil, and ensure regulatory alignment as we scale our platform.

Qualifications

• 8+ years of experience in site reliability engineering, infrastructure engineering, platform engineering, or operating large-scale production systems.
• Deep knowledge of cloud infrastructure, distributed systems, networking, containers, orchestration, infrastructure as code, and modern deployment practices.
• Experience designing, building, and operating highly available systems in a fast-growing production environment.
• Strong understanding of observability, service-level objectives, capacity planning, incident management, disaster recovery, and performance engineering; Hands-on and technically credible, with the ability to debug complex issues across application, infrastructure, network, and data layers.
• Experienced in creating automation and internal tooling that reduces operational toil and improves developer productivity.
• Comfortable influencing architecture and engineering practices across teams without relying on formal authority
• A thoughtful communicator who can translate operational risk and technical tradeoffs for engineering, product, security, and business stakeholders; Pragmatic about balancing reliability, delivery speed, complexity, and cost

Responsibilities

• Set Pivotal’s reliability strategy: Define the technical vision and roadmap for reliability, availability, scalability, and operational readiness. Establish clear service-level objectives and help teams make informed tradeoffs between reliability, velocity, and cost.
• Design resilient, scalable infrastructure: Guide and implement improvements to our cloud architecture, deployment systems, networking, compute, storage, and other shared infrastructure. Ensure our systems can scale with increasing product usage, data volume, and workflow complexity.
• Build world-class observability: Develop a cohesive approach to metrics, logs, traces, dashboards, and alerting. Give engineers the visibility they need to understand system behavior, identify emerging issues, and resolve production incidents quickly.
• Improve incident response and resilience: Establish effective incident management, on-call, postmortem, and disaster recovery practices. Lead the response to complex incidents and ensure lessons result in durable improvements to our systems and processes.
• Reduce operational toil through automation: Identify recurring manual work and build systems, tooling, and automation that make operating Pivotal’s platform safer and more efficient. Improve deployment workflows, capacity management, infrastructure provisioning, and production diagnostics.
• Embed reliability across engineering: Partner with software, data, and AI engineers to improve system design, production readiness, and failure handling. Create reusable patterns, tooling, and standards that allow teams to build reliable services without becoming dependent on a centralized operations function.
• Strengthen security and compliance: Work closely with security and compliance stakeholders to protect sensitive healthcare and financial data. Help ensure our infrastructure, access controls, audit trails, and operational practices meet applicable regulatory and customer requirements.
• Provide technical leadership: Serve as a trusted technical partner to senior engineers and engineering leaders. Lead architecture reviews, mentor engineers, clarify complex tradeoffs, and raise the standard for infrastructure and operational engineering across the organization.

Skills

Experience

Cloud infrastructure

Observability

Incident management

Automation

Security

Team influence

Tools

Kubernetes

Job description

Pivotal Health is seeking a Staff Site Reliability Engineer to embed reliability, scalability, and operational excellence into our healthcare platform. This senior IC role influences engineering across teams, focusing on resilient, scalable systems and robust production practices.

You will collaborate with software, data, AI, security, and product groups to improve observability, reduce toil, and ensure regulatory alignment as we scale our platform.