Senior Site Reliability Engineer, Risk and Compliance Platforms - Austin, TX (Hybrid)

The Western Union Company; Austin (TX); Hybrid; USD 125.000 - 140.000; Vollzeit

Benefits dieser Stelle

Health insurance

401K Plan

Parental Leave

Zusammenfassung

The Western Union Company is seeking a Senior Site Reliability Engineer in Austin, TX to design, implement, and continuously improve the reliability and resiliency of risk and compliance platforms. You will build observability, automation, and recovery capabilities across distributed systems to prevent data loss and ensure complete processing of critical transactions.

You will collaborate with software, infrastructure, cybersecurity, and data teams, and contribute to resiliency testing, capacity

Qualifikationen

• Bachelor's degree or equivalent professional experience.
• 7+ years in distributed production systems.
• 5+ years applying SRE/Platform/Production Engineering practices.
• Experience with Java, Python, or related languages.
• Experience with AWS, Kubernetes, Docker, Helm, and modern container platforms.
• Experience with observability tools like Dynatrace, OpenTelemetry, logging, monitoring, and alerting.
• Experience with incident response, disaster recovery, and production readiness.
• Applicants must be authorized to work in the United States on a full-time basis.

Aufgaben

• Design, implement, and improve reliability and resiliency of Risk and Compliance platforms.
• Define SLIs/SLOs, error budgets, RTOs/RPOs for critical services.
• Build observability solutions for system and business-processing health.
• Develop monitoring, recovery, and validation capabilities across distributed systems.
• Create alerting strategies tied to customer and regulatory impacts.
• Automate operational processes and build self-service capabilities.
• Lead incident response, root cause analysis, and corrective actions.
• Conduct resiliency and disaster recovery exercises with stakeholders.

Kenntnisse

Distributed systems

Site Reliability

Observability

Automation

Incident response

Chaos engineering

Root cause analysis

Ausbildung

Bachelor's degree in CS or related field

Tools

AWS

Kubernetes

Docker

Helm

OpenTelemetry

Dynatrace

Jobbeschreibung

Role Responsibilities

We are looking for an accomplished Senior Site Reliability Engineer who has built and operated high-volume, always-on platforms where disruption, silent data loss, or incomplete processing can have significant customer, financial, and regulatory consequences. You will bring modern site reliability engineering, distributed-systems, observability, automation, and resilience practices to applications supporting financial-crime prevention and regulatory compliance. Your work will help ensure that critical services remain available in an environment where every single event and data element make a difference. This role combines the scale and complexity of global fintech with the rigor required for high-consequence, regulated systems. Design, implement, and continuously improve the reliability, scalability, performance, and resiliency of Risk and Compliance platforms. Establish and manage service level indicators, service level objectives, error budgets, recovery time objectives, and recovery point objectives for critical services. Build observability solutions that provide visibility into both technical system health and business-processing health, validating that critical transactions, compliance controls, and downstream workflows are received, processed completely, and delivered successfully across the platform ecosystem. Develop monitoring, reconciliation, exception management, replay, recovery, and validation capabilities that help identify incomplete processing, data loss, and workflow failures while strengthening processing integrity and recoverability across distributed systems. Design telemetry, dashboards, logging, distributed tracing, and alerting that accelerate identification of infrastructure, application, dependency, data, and business-process failures. Create alerting strategies aligned to customer, transaction, control, and regulatory impacts rather than relying solely on infrastructure metrics. Automate operational processes and build self-service capabilities that improve diagnosis, recovery, and engineering productivity while reducing operational risk. Lead and support incident response activities, root cause analysis, corrective action planning, and validation that critical business processing has been fully restored. Experience with chaos engineering or controlled failure testing using AWS Fault Injection Service, LitmusChaos, Gremlin, or related approaches. Partner with software engineers, architects, infrastructure teams, cybersecurity teams, data engineers, and business stakeholders to embed reliability, observability, and recoverability into solution design. Execute resiliency testing, capacity testing, and disaster recovery exercises while leveraging AI-assisted engineering capabilities to improve operational effectiveness, diagnosis, and response outcomes.

Role Requirements

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent professional experience.
• 7+ years of experience building, operating, or supporting distributed production systems.
• 5+ years of experience applying Site Reliability Engineering, Production Engineering, Platform Engineering, or similar practices.
• Experience developing software or automation solutions using Java, Python, or related programming languages.
• Experience with AWS, Kubernetes, Docker, Helm, and modern containerized platforms.
• Experience with observability technologies such as Dynatrace, OpenTelemetry, distributed tracing, logging, monitoring, and alerting.
• Experience supporting distributed systems, event-driven architectures, cloud-native applications, complex service dependencies, and business-critical processing workflows.
• Experience with incident response, disaster recovery, performance engineering, or production readiness practices.
• *Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Preferred Qualifications

• Experience in payments, fintech, banking, fraud prevention, financial crime, cybersecurity, healthcare technology, or another regulated industry.
• Experience supporting AML, sanctions screening, transaction monitoring, investigations, customer due diligence, fraud prevention, or regulatory reporting platforms.
• Experience designing solutions focused on data integrity, reconciliation, processing completeness, validation, or recovery.
• Experience with multi-region architectures, active-active environments, regional failover strategies, or large-scale disaster recovery exercises.
• Experience building internal developer platforms, self-service operational capabilities, or runbook automation solutions.
• Experience using GitHub Copilot, Microsoft Copilot, AI agents, or similar technologies to improve operational efficiency and engineering productivity.

Workplace Option HYBRID

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week. Location: 11902 Burnet Rd., Suite 350, Austin, TX 78758

Benefits and Other Details

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. Your United States specific benefits include: Medical, Dental, Vision, and Life Insurance Tuition Assistance Program Employee Discount Program Parental Leave 401K Plan For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

The annual base salary range is $125,000 to $140,000 per year. Total on-target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.