Senior Site Reliability Engineer — Observability & Incident Leader

Zocdoc; United States; Remote; USD 180,000 - 220,000; Full time

Benefits offered by this job

Flexible work environment in NYC

Unlimited Vacation

100% paid employee health benefits (m/

401(k) with employer match

Wellness program

Sabbatical leave

Parental leave

Cell phone reimbursement

Employee Resource Groups and ZocClubs

Job summary

Zocdoc is seeking a Senior Site Reliability Engineer to enhance observability, reliability, and safe change management across distributed production systems in AWS. You will partner with product engineering to identify risks, improve operational visibility, and enable rapid, safe development across cloud infrastructure, microservices, and integrations.

You will design and improve telemetry standards, automations, and platform patterns while contributing to deployment practices, incident

Qualifications

• 5+ years of experience in Site Reliability/Production Engineering or related roles.
• 2+ years on-call in a 24/7 cloud-based environment with incident remediation.
• Hands-on with observability practices: metrics, logs, tracing, dashboards, alerts, SLOs.
• 2+ years managing cloud infra (preferably AWS) with Docker/Kubernetes.
• Proficient in Python/Go/Java/Ruby and reading/troubleshooting code.
• Experience with IaC and automated delivery (Terraform, OpenTofu, CloudFormation, GitHub Actions).
• Experience with edge/service networking, load balancers, proxies, routing, WAFs, and API strategies.
• Strong knowledge of TCP/IP, HTTP/HTTPS, TLS, DNS, NTP.
• Excellent written/verbal communication; comfortable discussing risk and tradeoffs.
• Experience with sensitive data or compliance is a plus.

Responsibilities

• Designing, building, and operating observability for distributed services and integrations (metrics, logs, traces, dashboards, alerts, SLI/SLO).
• Improving end-to-end visibility across patient and provider workflows.
• Creating reliable tooling through IaC, automation, CI/CD, and self-service patterns.
• Partnering with product engineering on reliability, scaling, performance, and failure analysis.
• Establishing actionable alerts and on-call ownership with clear response plans.
• Participating in on-call rotation and incident response, acting as incident commander when needed.
• Analyzing and tuning systems, code, cloud resources, and networking for resilience and performance.
• Strengthening deployment/change-management for frequent releases with safeguards.
• Contributing to platform standards for containerized workloads, service communication, secrets, routing, and production readiness.

Skills

Observability

On-call experience

Distributed systems

Cloud infrastructure

AWS

Docker

Kubernetes

Python

Go

Java

CI/CD

IaC

Telemetry

SLI SLO

Incident response

Tools

Docker

Kubernetes

Terraform

OpenTofu

CloudFormation

GitHub Actions

Job description

Zocdoc is seeking a Senior Site Reliability Engineer to enhance observability, reliability, and safe change management across distributed production systems in AWS. You will partner with product engineering to identify risks, improve operational visibility, and enable rapid, safe development across cloud infrastructure, microservices, and integrations.

You will design and improve telemetry standards, automations, and platform patterns while contributing to deployment practices, incident