Site Reliability Engineer — Observability & Resilience Lead

Zocdoc; New York (NY); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Flexible work environment in NYC

Unlimited vacation

Health benefits (medical, dental, and视

Job summary

Zocdoc is seeking a Senior Site Reliability Engineer to improve observability and reliability across distributed production systems. You will collaborate with product teams to enhance instrumentation, automation, and platform standards while maintaining safe, scalable changes.

The role emphasizes end-to-end visibility, incident leadership, and scalable deployment practices within a modern AWS-based environment. NYC-based, with a strong focus on reliability and operational excellence.

Qualifications

• 5+ years in SRE/Production Engineering for consumer-facing web apps.

Responsibilities

• Designing, building, and operating observability for distributed services and integrations, including metrics, logs, traces, dashboards, alerts, SLIs, and SLOs.

Skills

Observability

On-call

Cloud (AWS)

Docker/Kubernetes

Programming (Python/Go/Ruby/Java)

Infrastructure as Code

Networking fundamentals

Incident response

Communication

APIs & integrations

Tools

Docker

Kubernetes

Terraform/OpenTofu

CloudFormation

GitHub Actions

GitOps

Job description

Zocdoc is seeking a Senior Site Reliability Engineer to improve observability and reliability across distributed production systems. You will collaborate with product teams to enhance instrumentation, automation, and platform standards while maintaining safe, scalable changes.

The role emphasizes end-to-end visibility, incident leadership, and scalable deployment practices within a modern AWS-based environment. NYC-based, with a strong focus on reliability and operational excellence.