Senior Site Reliability Engineer IRC305704

GlobalLogic Inc.; Minneapolis (MN); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Flexible work schedules

Work from home

Professional development

Competitive benefits

Job summary

GlobalLogic, a Hitachi Group Company, seeks a Senior Site Reliability Engineer in Minneapolis, MN to design, build, and operate highly available cloud infrastructure in AWS. You will implement observability, automation, and scalable systems across web applications, APIs, and data pipelines.

You will collaborate with product teams to define KPIs, develop dashboards, and improve incident response, security, and compliance, including HIPAA/GDPR considerations.

Qualifications

• Hands on experience with AWS services – serverless architectures supporting API development in a microservices architecture
• Proven ability to write and manage Infrastructure as Code (IaC) with Terraform and CloudFormation
• Strong programming skills in Python
• Experience with JSON, XML and other data formats
• Experience setting up and managing CI/CD pipelines using GitLab CI, Jenkins, or similar tools
• Experience in scripting languages such as Python, TypeScript, etc.
• Familiarity with monitoring & logging tools like Splunk, Dynatrace, Elastic, Prometheus, Grafana, Datadog, New Relic
• Expertise with git commands and associated VCS (Gitlab, Github, Gitea or similar)
• Experience with markup syntax and Docs as Code for technical documentation

Responsibilities

• Contribute to the design, build, and maintenance of highly available and scalable infrastructure in AWS-based cloud ecosystem
• Implement and manage observability tools for real-time monitoring, logging, and alerting
• Perform proactive performance tuning and capacity planning across system components
• Implement end-to-end observability for AI/ML model pipelines with traceability for FDA SaMD and EU MDR
• Work with product teams to identify KPIs and develop dashboards and alerts
• Participate in incident response efforts to ensure SLA adherence and continuous improvement of Digital Health platforms
• Develop and automate solutions to improve system recovery time and resiliency
• Manage cybersecurity monitoring capabilities and resolution of vulnerabilities
• Ensure systems meet regulatory requirements (HIPAA, GDPR, ISO standards) and implement logging, access controls, and audit trails
• Develop and maintain infrastructure and operational documentation using documentation as code
• Ensure runbooks and incident procedures are version-controlled and accessible
• Collaborate to document SLAs, SLOs, and system dependencies clearly and consistently
• Integrate documentation with CI/CD pipelines for automated validation and change tracking
• Create automated onboarding and knowledge base resources for team training and continuity

Skills

AWS

AWS API Gateway

AWS Lambda

CI/CD Tools

DevOps

Python

S3

Terraform

Tools

Terraform

Job description

Senior Site Reliability Engineer IRC305704

Function

Engineering & Science

Experience

10-15 years

Location

United States - Minneapolis MN

Skills

AWS, AWS API Gateway, AWS Lambda, CI/CD Tools, DevOps, Python, S3, Terraform

GlobalLogic estimates the starting base salary for the Senior Site Reliability Engineer position in Minneapolis, MN to be between $120000 to $130000 and reflects base salary only and does not include additional performance-linked variable compensation, benefits etc that may be applicable for the role. This pay range is provided as a good faith estimate and the amount offered may be higher or lower. GlobalLogic takes many factors into consideration in making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market and business considerations.

Requirements

• AWS Platform: Hands on experience with AWS services – in particular serverless architectures (CloudWatch, S3, RDS, Lamba, IAM, API Gateway, etc…) supporting API development in a microservices architecture
• Infrastructure as Code: Experience with Terraform and CloudFormation – Proven ability to write and manage Infrastructure as Code (IaC)
• Programming Languages: Strong programming skills in Python
• Data Formats: Experience with JSON, XML and other relevant data formats
• CI/CD Tools: experience setting up and managing CI/CD pipelines using GitLab CI, Jenkins, or similar tools
• Scripting and automation: experience in scripting language such as Python, TypeScript, etc…
• Monitoring and Logging: Familiarity with monitoring & logging tools like Splunk, Dynatrace, Elastic, Prometheus, Grafana, Datadog, New Relic
• Source Code Management: Expertise with git commands and associated VCS (Gitlab, Github, Gitea or similar)
• Documentation: Experience with markup syntax and Docs as Code for creating technical documentation

Job responsibilities

System Reliability & Monitoring:

Contribute to the design, build, and maintenance of highly available and scalable infrastructure in AWS based cloud ecosystem

Implement and manage observability tools (e.g., Splunk, Dynatrace, Elastic, Prometheus, Grafana, Datadog, New Relic) for real-time monitoring, logging, and alerting.

Perform proactive performance tuning and capacity planning across various system components, including web applications, APIs and data pipelines

Implement end-to-end observability for AI/ML model pipelines, ensuring continuous monitoring of data quality, training outputs, model inference accuracy, and operational metrics—critical for traceability under FDA SaMD and EU MDR.

Work with product teams to identify product performance indicators (KPIs) and develop dashboards and alerts

Incident Management & Root Cause Analysis

Participate in incident response efforts to ensure SLA adherence and continuous improvement of Digital Health platforms

Development and automation of solutions to improve system recovery time, recovery objectives, and resiliency

Manage cyber security monitoring capabilities and resolution of vulnerabilities

Security & Compliance

Work with compliance and cybersecurity teams to ensure systems meet regulatory requirements (HIPAA, GDPR, ISO standards)

Implement logging, access controls, and audit trails to support secure operations

Documentation

Develop and maintain infrastructure and operational documentation using “documentation as code”

Ensure all runbooks, incident response procedures, and troubleshooting guides are up-to-date, version-controlled, and easily accessible

Collaborate with cross-functional teams to document SLAs, SLOs, and system dependencies clearly and consistently

Integrate documentation with CI/CD pipelines to enable automated validation and change tracking of system configurations

Create and maintain automated onboarding and knowledge base resources to support team training and continuity

What we offer

Exciting Projects:Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home.

Professional Development:We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.

Excellent Benefits:We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.