Senior Site Reliability Engineer (Azure)

OpsGenius; United States; Remote; MXN 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Paid time off

Supplemental health insurance

Learning credits

Performance incentives

Regular one on ones and ongoing career

Fully remote

Job summary

OpsGenius is hiring a Senior Site Reliability Engineer (Azure) to own the operational foundation for a large multi-tenant SaaS platform. This fully remote role spans LATAM and requires strong Azure expertise, IaC, and hands-on production ownership across observability, deployment, and cost optimization.

You will work with a senior team, overlapping US business hours, and help harden reliability, security, and disaster recovery strategies in a fast-growing environment.

Qualifications

• 7+ years in SRE/DevOps or cloud infrastructure with on-call ownership.
• Deep hands-on Azure experience; Azure SQL DBA ownership expected
• Experience with IaC (Terraform) in production environments
• Strong written and spoken English for cross‑border collaboration

Responsibilities

• Build observability with SLOs, alerts, dashboards using Azure Monitor and App Insights.
• Participate in on-call rotation, with incident docs and escalation paths.
• Modernize deployments with blue/green or canary patterns and IaC.
• Tune Azure SQL performance including indexing and execution plans.
• Own backup/restore strategy for Azure SQL including point-in-time recovery tests.
• Tune Cosmos DB RU and partition keys for high throughput.
• Operate container workloads on Azure Container Apps, App Service, and Service Bus.
• Write runbooks for incident triage, rollback, backup restore, secret rotation, and renewal.
• Contribute to cost optimization: right-sizing, autoscaling, tagging, reporting.
• Support security hardening, IAM reviews, DR exercises; collaborate with US team.

Skills

SRE/DevOps experience

Azure expertise

Terraform / IaC

Observability

On-call ownership

English communication

Cloud platforms

Tools

Azure Monitor

Application Insights

Datadog

Azure SQL

Cosmos DB

Terraform

Azure Container Apps

App Service

Job description

Senior Site Reliability Engineer (Azure)

Location: Remote, LATAM

Job Type: Full-Time, with benefits

OpsGenius is a boutique US-based cloud operations firm. We take over the operational side of large production platforms so engineering teams can get back to building.We are hiring a Senior SRE to join a small, senior team standing up the operational foundation for a large multi-tenant SaaS platform on Azure, running at significant scale across many environments and a high-volume API surface.The platform has scaled quickly, and you will be one of the people building the operational foundation alongside it: observability, on-call, and deployment practices. This is hands-on production ownership, not a ticket queue.

WHAT YOU WILL DO

• Build out observability: SLO definitions, alert rationalization, synthetic checks, and dashboards using Azure Monitor, and Application Insights.
• Stand up and participate in an on-call rotation, including paging tooling, escalation paths, and incident documentation
• Modernize deployments: blue/green or canary patterns with validated rollback, automated smoke tests, and Infrastructure as Code with Terraform
• Perform Azure SQL performance work: query optimization, indexing strategy, and execution plan analysis across a large multi-tenant estate
• Own backup and restore strategy for Azure SQL, including point-in-time recovery testing and periodic restore drills
• Tune elastic pool sizing and evaluate DTU versus vCore tradeoffs for cost and performance
• Optimize Cosmos DB RU consumption and partition key design for high-throughput workloads
• Operate containerized workloads on Azure Container Apps, alongside App Service and Service Bus
• Write operational runbooks (incident triage, rollback, backup restore, secret rotation, certificate renewal) that any on-call engineer can follow
• Contribute to Azure cost optimization: right-sizing, autoscaling tuning, tagging, and cost reporting
• Support security and reliability hardening over time, including IAM reviews, backup restore drills, and DR exercises
• Collaborate daily with a US-based team during overlapping hours

WHAT WE ARE LOOKING FOR

• Required 7+ years in SRE, DevOps, or cloud infrastructure roles, including direct ownership of production systems under an on-call rotation
• Deep, hands-on Azure experience. AWS-primary backgrounds with light Azure exposure will not be a fit
• Hands-on Azure SQL DBA experience: indexing, query tuning, HA/DR (failover groups, geo-replication), and backup/restore. This is not a generalist SRE role; real database ownership is expected
• Comfort reading query execution plans and diagnosing performance regressions at the database level, not just infrastructure monitoring
• Terraform or equivalent IaC in production
• Experience with observability tooling: Application Insights, Azure Monitor, Datadog, or similar
• Strong written and spoken English; daily communication with a US team and occasional client stakeholders
• Work schedule overlapping US Eastern hours (roughly 9 to 5 Eastern is ideal)
• Nice to HaveExperience in HIPAA, PHI, or other regulated environments. A background check to healthcare-industry standards is required prior to production access
• Cosmos DB RU optimization and partition key design at high throughput
• Prior work in a multi-tenant SaaS environment

ON-CALL EXPECTATIONS

This role includes a pager-based on-call rotation covering SEV-1 and SEV-2 incidents, shared with the rest of the SRE team. On-call is a core part of the role. Expect it to be light at first and ramp as the team takes over production responsibility.

COMPLIANCE AND ACCESS

• All personnel are named and approved by the client before any access is provisioned
• Background checks to healthcare-industry standards are completed prior to production access
• Production access is provisioned through the client identity provider with MFA and time-bound elevation

BENEFITS

• Paid time off
• Supplemental health insurance
• Learning credits for training and certification
• Performance incentives
• Regular one on ones and ongoing career support
• Fully remote

WHY THIS ROLE

• You are building the observability, on-call, and deployment practices, not inheriting someone else's
• Small senior team, direct access to senior engineers, no layers of process
• Interesting scale problems: multi-tenant data at volume and real performance challenges, in an environment that has to stay up while you harden it