Staff Software Engineer (Site Reliability)

Ironclad; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Dental insurance and vision

401K

Wellness reimbursement

Flexible vacation

Parental leave

Work from home opportunities

Health insurance

Job summary

Ironclad is seeking a Staff Site Reliability Engineer to shape and lead the cloud platform that powers Ironclad. You will work with an experienced SRE team across engineering to identify reliability and scaling challenges and drive solutions from design through production.

You will set the technical direction for SRE, partner with teams to roadmap reliability and capacity, and own resilience end to end including backup, recovery, and DR capabilities.

Qualifications

• 5+ years leading SRE/DevOps in production environments.
• Strong knowledge of distributed systems and cloud storage.
• Experience with multi-region deployments and disaster recovery.

Responsibilities

• Shape the technical direction for SRE and the cloud platform.
• Identify reliability and scaling challenges and lead solutions from design through production.
• Reduce toil through automation across build, test, deploy, monitor, and recovery.

Skills

SRE leadership

Distributed systems

Incident response

Communication

Data center/cloud design

Tools

Kubernetes

Terraform or Pulumi

CircleCI

Argo CD

Cloud platforms (GCP/AWS/AZure)

Job description

• We’re looking for a Staff Site Reliability Engineer to help shape the cloud platform that powers Ironclad
• You’ll join an experienced SRE team, work across engineering to identify reliability and scaling challenges, and lead solutions from design through production
• Shape our direction. Help set the technical direction for SRE and the cloud platform. Partner with teams across Ironclad to identify needs, prioritize improvements, and build a roadmap for reliability, capacity, and platform capabilities
• Solve the whole problem. Identify reliability risks before they become incidents. Design and deliver changes that reduce risk and prevent recurring failures, carrying the work through to production
• Lead architectural decisions. Make informed tradeoffs across security, scalability, and performance. Document decisions so teams can understand the reasoning and build on it
• Keep our data layer fast and reliable. Contracts live in our databases, so database reliability is business reliability. Monitor, tune, and scale our relational and NoSQL systems, addressing capacity and performance issues before they affect customers
• Reduce toil through automation. Improve how we build, test, deploy, monitor, and recover. Prioritize automation that prevents errors and makes operations repeatable
• Strengthen our SRE practices. Bring fresh perspective to SLOs, incident response, postmortems, and capacity planning. Build on what works and close the gaps
• Own resilience end to end. Design and test backup, recovery, and disaster recovery capabilities, and strengthen data durability across storage and distributed systems
• Share ownership of production reliability. Participate in the SRE on-call rotation, including coverage outside business hours. Respond to production incidents, lead complex investigations, and improve alerting, runbooks, and automation to reduce recurring incidents and on-call toil
• Help the team grow. Mentor engineers, review designs and code, and share knowledge that makes the whole team more effective
• Work across teams. Partner with product engineering, security, support, and customer‑facing teams. Join customer escalations when needed and investigate issues across unfamiliar parts of the product

Benefits

• Dental, and vision insurance
• 401K
• Wellness reimbursement
• Flexible vacation policy
• Generous parental leave for both primary and secondary caregivers
• Work from home opportunities
• Health insurance

8+ years in SRE, DevOps, or infrastructure engineering, including experience as a technical lead for business-critical systemsExperience using AI coding tools to improve engineering workflows, with sound judgment about when to use them and how to validate their outputDeep experience operating Kubernetes in production, including troubleshooting scheduling, networking, and resource issues at scaleA track record of leading through influence and helping teams you don’t manage adopt better practicesClear written and verbal communication, with design documents and incident writeups that help teams make decisions and take actionA collaborative approach: you deliver meaningful improvements, share credit, and help others succeedA strong understanding of distributed systems, cloud storage architecture, and backup and recoveryDeep hands-on experience with GCP, AWS, or Azure; GCP experience is preferred5+ years developing and maintaining production software in TypeScript or Python, including tools and servicesStrong troubleshooting skills, including the ability to move from a vague symptom to a root cause under pressureHands-on experience with infrastructure as code, CI/CD, and GitOps tooling, such as Terraform or Pulumi, CircleCI, and Argo CDProduction experience with both relational and NoSQL databases, such as PostgreSQL, MongoDB, or Redis, including query and index tuning, replication, monitoring, and scaling under loadDesigning or operating multi-region systemsSharding databases or operating them on KubernetesRunning AI or LLM infrastructure in productionLeading large-scale database, cluster, or service migrations with minimal downtime, including planning, sequencing, rollback, and stakeholder communicationBuilding security into infrastructure and delivery pipelines and maintaining it through ongoing operations. FedRAMP experience is a plus