Senior Site Contract Lead: CRO Escalations & Negotiations

Syneos Health, Inc.; North Carolina; On-site; USD 68,000 - 115,000; Full time

Benefits offered by this job

A company car or car allowance

Health benefits (Medical, Dental, and視

Company match 401k

Employee Stock Purchase Plan

Bonuses/commissions

PTO & sick time

Job summary

Syneos Health in the United States is seeking a Contracts professional to manage CRO site escalations and drive efficient contracting processes. You will own intake, triage, and resolution, and align on templates with CRO partners to enable first-pass negotiations.

You will also guide CRO-led negotiations, assess deviations with Legal input when needed, build cross-functional partnerships, and push for continuous improvement while protecting sponsor requirements.

Responsibilities

• Serve as primary point of contact for CRO site contract escalations; manage intake, triage, and resolution with CRO partners.
• Align on templates and approved fallback language with CRO partners; maintain fit-for-purpose templates and playbooks.
• Enable CRO-led negotiation while owning sponsor-required exceptions; set clear decision pathways for escalated cases.
• Resolve complex legal and operational contracting issues; assess deviations and provide clear feedback to CROs.
• Build strong partnerships across CROs, internal teams, and Legal; align expectations and keep negotiations progressing.
• Identify trends and drive continuous improvement; analyze escalation drivers and reduce escalations through better templates and training.
• Maintain escalation governance and knowledge management; document decisions and create a usable knowledge base.
• Provide leadership through influence and guidance; share best practices and reinforce escalation pathways.
• Apply a risk-based approach to protect sponsor requirements; involve Legal for high-risk or non-standard positions.

Job description

Syneos Health in the United States is seeking a Contracts professional to manage CRO site escalations and drive efficient contracting processes. You will own intake, triage, and resolution, and align on templates with CRO partners to enable first-pass negotiations.

You will also guide CRO-led negotiations, assess deviations with Legal input when needed, build cross-functional partnerships, and push for continuous improvement while protecting sponsor requirements.