Senior Signature Support Engineer (Technical)

salesforce.com, inc.; Atlanta (GA); On-site; USD 80,900 - 150,300; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) plan

Employee stock purchase program

Paid parental leave

Job summary

Salesforce is seeking a Signature Support Engineer (Technical) to drive proactive support for large enterprise accounts and manage Severity 1/2 cases. You will work with Worldwide Support, R&D, and Support Operations to prevent issues and improve customer outcomes.

The role requires strong technical skills, Salesforce admin certification, and 5+ years in technical support or 3+ years in development. You’ll partner with stakeholders across levels and contribute to knowledge sharing and incident

Qualifications

• Bachelor’s degree in computer science or equivalent experience.
• 5+ years of prior Technical Support experience and 2+ years as a Technical Support Engineer.
• Current Salesforce Administrator Certification.
• Experience with enterprise architecture concepts (Security, performance, release management).
• Strong problem solving and debugging skills.
• Experience with SOAP/REST, XML, and web services.
• Ability to communicate with executives and stakeholders.

Responsibilities

• Serve as a trusted advisor to business stakeholders on enterprise architecture basics.
• Handle highly visible, global enterprise cases with high customer satisfaction.
• Analyze how customers use Signature Support tech and align success metrics.
• Provide proactive monitoring, Splunk analysis, and proactive alerts.
• Collaborate with R&D and Support Ops on escalations and roadmap changes.
• Lead resolution of critical technical issues with prompt outcomes.
• Assist developers in integrating with Salesforce APIs and debugging.
• Create knowledge base materials to improve operational efficiency.
• Participate in follow-the-sun support hand-offs.
• Mentor teammates and share best practices.

Skills

Salesforce admin cert

Bachelor's degree in CS

5+ years tech support

3+ years development experience

Problem solving

Customer interaction

SQL

XML

SOAP/REST

Java/.Net/SQL

Education

Bachelor's degree in computer science or equivalent experience

Tools

SOAP/REST APIs

XML

Splunk

Job description

Salesforce is seeking a Signature Support Engineer (Technical) to drive proactive support for large enterprise accounts and manage Severity 1/2 cases. You will work with Worldwide Support, R&D, and Support Operations to prevent issues and improve customer outcomes.

The role requires strong technical skills, Salesforce admin certification, and 5+ years in technical support or 3+ years in development. You’ll partner with stakeholders across levels and contribute to knowledge sharing and incident