Signature Support Engineer: Enterprise Tech Advisor

salesforce.com, inc.; Indianapolis (IN); On-site; USD 80,900 - 150,300; Full time

Benefits offered by this job

Medical benefits

401(k)

Employee stock purchase plan

Job summary

Salesforce is seeking a Signature Support Engineer (Technical) to deliver top-tier support for major accounts, including proactive monitoring, architecture guidance, and cross-team collaboration. This role emphasizes customer-centric problem solving and advanced technical execution.

The ideal candidate brings 5+ years in technical support or 3+ years in development, Salesforce Admin certs, and strong experience with APIs, Java/.NET, SQL, and front-end/back-end tech.

Qualifications

• Bachelor’s degree in computer science or equivalent experience.
• 5+ years of prior experience in Technical Support and/or 3+ years of development experience (Senior role); 2+ years as a Technical Support Engineer.
• Current Salesforce Administrator Certification.
• Deep understanding of Salesforce multi-tenant architecture.
• Knowledge of SQL and relational databases.
• Experience with front-end and back-end development (Java, .NET, SQL).
• Ability to troubleshoot integrations with Salesforce APIs (Apex, Visualforce).

Responsibilities

• Serve as Trusted Advisor to enterprise stakeholders with best practices for security, performance, development process and governance.
• Resolve highly visible, technical and global enterprise cases with top-tier customer satisfaction.
• Understand how Signature Support customers use Salesforce and align success metrics.
• Provide proactive monitoring and tuning recommendations to minimize disruptions.
• Collaborate with R&D, Support Ops and SMEs on escalated issues and roadmaps.
• Lead resolution of critical technical issues and mentor teammates.

Skills

Salesforce architecture

Problem solving

Database/SQL

REST/SOAP

Java/.NET

Customer-facing skills

Education

Bachelor’s degree in computer science or equivalent experience

Tools

XML

SOAP/REST

Java

JavaScript

HTML/CSS

Job description

Salesforce is seeking a Signature Support Engineer (Technical) to deliver top-tier support for major accounts, including proactive monitoring, architecture guidance, and cross-team collaboration. This role emphasizes customer-centric problem solving and advanced technical execution.

The ideal candidate brings 5+ years in technical support or 3+ years in development, Salesforce Admin certs, and strong experience with APIs, Java/.NET, SQL, and front-end/back-end tech.