Senior Shrink & Inventory Quality Leader

Amazon Inc.; Chicago (IL); On-site; USD 121,000 - 164,000; Full time

Job summary

Amazon.com Services LLC in Chicago (IL) seeks a Senior leader to join the Shrink & Quality team within WWGS Inventory Management. This role owns major components of the North America shrink strategy and operating mechanisms, translating complex inventory challenges into scalable programs.

You will partner with Category, Inventory Management, Operations, Finance, BI and Tech to establish strategy, accountability and measurable financial outcomes across grocery channels, and you will lead

Qualifications

• Bachelor's degree or 5+ years of professional or military experience.
• Experience with complex data sets.
• Experience communicating results to senior leadership.
• Experience leading cross-functional projects and managing large, complicated programs.
• Experience using financial models, KPIs, and data analysis to support business decisions, or experience communicating results to senior leadership.
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship.
• Experience in written and verbal communication with the ability to present complex technical information to executives and non-technical leaders.
• Experience handling ambiguous or undefined challenges through strong problem solving abilities.
• Experience defining mechanisms, goals, milestones and ownership for cross-functional work.

Responsibilities

• Own and evolve the North America shrink strategy, including annual and multi-year planning inputs and measurable reduction opportunities.
• Lead core shrink planning mechanisms including OP1/OP2 inputs, WBR/XBR narratives, flashes and leadership-ready business reviews.
• Own or coordinate Inventory Health / OIH programs and connect upstream inventory decisions with downstream shrink outcomes.
• Create program charters for high-impact shrink initiatives, defining problem statements, baselines, goals, owners, milestones and expected financial impact.
• Drive cross-functional execution across Inventory Management, Category, Operations, Finance, BI and Tech without relying on direct authority.
• Deep dive complex or ambiguous shrink drivers and convert analysis into scalable mechanisms rather than one-time fixes.
• Establish clear accountability across category SMEs and partner teams, including action tracking, escalation paths and closure mechanisms.
• Partner with Finance to validate savings methodology, attribution and P&L impact of shrink initiatives.
• Partner with BI and Tech to define reporting, automation and product requirements that improve shrink visibility and decision making.
• Identify emerging risks across channels and provide senior leaders with clear recommendations, trade-offs and decision points.
• Raise the quality and consistency of written narratives, business reviews and executive communications across the Shrink & Quality program.

Skills

Cross-functional leadership

Data analysis

Executive communication

Financial modeling

KPIs

Problem solving

Education

Bachelor's degree or 5+ years experience

Tools

SQL

BI tools

Job description

Amazon.com Services LLC in Chicago (IL) seeks a Senior leader to join the Shrink & Quality team within WWGS Inventory Management. This role owns major components of the North America shrink strategy and operating mechanisms, translating complex inventory challenges into scalable programs.

You will partner with Category, Inventory Management, Operations, Finance, BI and Tech to establish strategy, accountability and measurable financial outcomes across grocery channels, and you will lead