Senior Shift Leader - Lead, Coach & Elevate the Team

Dunkin' | Lagunita Franchise Operations; Fort Smith (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Team environment

Growth opportunities

Job summary

Dunkin' Lagunita Franchise Operations in Fort Smith, AR is seeking a Senior Shift Leader to support the Store Manager and guide Team Members during shifts. You will drive operations, ensure brand standards, and deliver great guest experiences.

The role emphasizes coaching, customer service, safety, and inventory support, with opportunities for growth within the franchise. This is a full-time on-site position offering competitive wages and a team-focused environment.

Qualifications

• Experience leading a team on-shift.
• Strong guest-focused service and communication.
• Ability to coach and provide feedback to Team Members.

Responsibilities

• Lead and motivate Team Members during each shift.
• Coach team members and provide timely feedback.
• Execute Brand standards for food and beverage preparation.
• Handle customer issues and ensure smooth workflow.
• Support Store Manager with inventory, orders, and training.
• Ensure safety, security, and profitability policies are followed.

Skills

Team Leadership

Coaching

Customer Service

Job description

Dunkin' Lagunita Franchise Operations in Fort Smith, AR is seeking a Senior Shift Leader to support the Store Manager and guide Team Members during shifts. You will drive operations, ensure brand standards, and deliver great guest experiences.

The role emphasizes coaching, customer service, safety, and inventory support, with opportunities for growth within the franchise. This is a full-time on-site position offering competitive wages and a team-focused environment.