Senior Shelter Programs Manager - Trauma-Informed Housing

Socket.dev; Saint Paul (MN); On-site; USD 64,000 - 72,000; Full time

Job summary

Catholic Charities Twin Cities is seeking a dynamic Program Manager II to lead the Higher Ground St Paul Campus, overseeing adult shelter services and ensuring trauma-informed, inclusive, and compliant operations.

The ideal candidate will collaborate with Ramsey County and county agencies, manage budgets, and guide staff to deliver high-quality housing stability services for homeless adults in Saint Paul.

Qualifications

• Ability to work with diverse and/or low-income populations.
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• Commitment to trauma-informed care, harm reduction, and housing-first principles.
• Minimum of three (3) years of progressive program management and supervisory experience.
• Demonstrated experience with budget oversight and data-driven program management.
• Knowledge of homelessness, mental health, chemical dependency, and housing systems.
• Proven ability to lead and inspire diverse teams in a fast-paced environment.
• Excellent communication, collaboration, and problem-solving skills.
• Valid driver’s license and proof of insurance required.

Responsibilities

• Provide strategic and day-to-day leadership for the Residences operations and service coordination.
• Supervise, coach, and support program staff to deliver high-quality, trauma-informed services.
• Oversee program budgets and expenditures; ensure compliance with funding and reporting requirements.
• Partner with internal teams and external organizations to maintain seamless referral and navigation systems.
• Monitor data accuracy, outcomes, and reporting for accountability and continuous improvement.
• Lead program planning and quality-assurance initiatives that align with agency and community goals.
• Represent Catholic Charities in cross-agency meetings and collaborative networks focused on homelessness and housing stability.
• Foster an inclusive, welcoming environment that reflects Catholic Charities’ mission and values.
• Perform other related duties as assigned.

Skills

Diversity & inclusion

Leadership

Communication

Problem-solving

Collaboration

Budget oversight

Data-driven management

Supervisory experience

Education

Bachelor’s degree in human services, public administration, or related field

Job description

Catholic Charities Twin Cities is seeking a dynamic Program Manager II to lead the Higher Ground St Paul Campus, overseeing adult shelter services and ensuring trauma-informed, inclusive, and compliant operations.

The ideal candidate will collaborate with Ramsey County and county agencies, manage budgets, and guide staff to deliver high-quality housing stability services for homeless adults in Saint Paul.