SENIOR SERVICES SPECIALIST - PART TIME

Surprise; Surprise (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their Senior Services Division. This role involves supporting the front desk and facilitating daily programs while ensuring exceptional customer service. Ideal candidates will have a high school diploma and two years of relevant experience. With a focus on teamwork and community engagement, this position offers an exciting opportunity to contribute to meaningful programs and events. If you have a passion for service and enjoy working in group settings, this could be the perfect fit for you.

Qualifications

• Two years of related experience in a customer service role.
• Ability to facilitate programs and special events.

Responsibilities

• Plan, implement, and facilitate programs and special events.
• Supervise facilities and ensure customer satisfaction.

Skills

Customer Service

Problem-Solving

Education

High School Diploma or G.E.D.

Job description

The Senior Services Division is looking for our next team member that has a desire to promote the continued growth of the division. This position will support the front desk and daily programs and activities. The position requires an outgoing personality and is someone that enjoys working in group settings.

SUMMARY
Incumbents plan, implement, and facilitate programs and special events. Incumbents supervise facilities or specific programs or activities, and are responsible for customer service, problem-solving, and rule adjudication. Incumbents maintain inventory, and may be assigned as cashier to receive checks and cash.

EDUCATION and/or EXPERIENCE
High school diploma or G.E.D., and two years related experience sufficient to successfully perform the essential duties of the job such as those listed on the job description. Additional education cannot be substituted for experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS
A Fingerprint Clearance Card (FCC) from the Arizona Department of Public Safety is required. Proof of having an FCC or proof of having applied for an FCC must be provided within seven days of the date of hire. The cost of obtaining an FCC will be provided by the Human Service & Community Vitality Department.

SELECTION PROCESS

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview.

Successful candidates will receive a post-offer, pre-employment background screening may include:

• Criminal Background Screening
• Drug Screen
• Education & Experience Verification
• E-Verify
• Fingerprinting

To view the full job description, including work environment and physical demands, click HERE

The City of Surprise is an EEO/ADA reasonable accommodation employer.