Senior Services Specialist (Lewiston)

North Idaho College; Lewiston (ID); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Retirement benefits

15 vacation days

12 sick days

14 paid holidays

Tuition assistance

Job summary

North Idaho College in Lewiston is seeking a Senior Services Specialist to help seniors and adults with disabilities access available resources and support independence.

You will respond to calls, assess eligibility, and authorize services such as home-delivered meals, homemaker support, and caregiver respite. Expect to maintain detailed records and advocate for clients in a fast‑paced, service‑oriented setting.

Qualifications

• Strong communication and customer service skills.
• Ability to listen, assess needs, and provide guidance.
• Comfort with entering and tracking data and keeping records.

Responsibilities

• Respond to calls and inquiries with clear, impartial information about services.
• Assess eligibility and authorize services like home-delivered meals, homemaker support, and caregiver respite.
• Maintain accurate records in a statewide database and update resource information.

Skills

Communication

Customer service

Data entry

Organizational skills

Empathy

Education

High school diploma or GED

Job description

Make a difference in the lives of seniors and adults with disabilities as a Senior Services Specialist in Lewiston. In this role, you’ll serve as a trusted resource - helping individuals and families navigate available services and make informed decisions that support independence and well-being.

You’ll respond to calls and inquiries, providing clear, impartial information about community resources and programs. Using established screening tools, you’ll assess eligibility and authorize services such as home-delivered meals, homemaker support, and caregiver respite. You’ll guide individuals through program orientation, connect them with appropriate services, and maintain accurate records of all interactions in a statewide database. Your work will also include maintaining up-to-date resource information, advocating for clients, and supporting outreach efforts to educate the community about available services and protections.

We’re looking for a compassionate, organized professional who thrives in a fast-paced, service-focused environment. You'll bring strong communication and customer service skills, with the ability to listen, assess needs, and provide thoughtful guidance. A successful candidate will be comfortable managing a high volume of calls, entering and tracking data, and maintaining detailed, accurate documentation. Sound judgment, discretion with confidential information, and the ability to prioritize tasks effectively are essential. A collaborative approach and genuine commitment to helping others will set you apart.

Enjoyexcellent benefits, including retirement

• 15 vacation days per year
• 12 sick days per year
• 14 paid holidays
• Tuition assistance

Senior Services Specialist (Lewiston).docx

Minimum QualificationsHigh school diploma or general education degree (GED) and a minimum of two years full-time equivalent related experience is required; or equivalent combination of education and experience.

Starting pay range: $18.00 - $21.00

Work Site Location: Aging and Adult Services, Lewiston Office

Work Schedule: Typically Mon-Fri 7:30-4:00

Employment is contingent upon successful completion of background check and proof of degree if required for this position.

Application materials include: resume, cover letter