Senior Services Advocate — Empower Seniors (Lewiston)

North Idaho College; Lewiston (ID); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Retirement benefits

15 vacation days

12 sick days

14 paid holidays

Tuition assistance

Job summary

North Idaho College in Lewiston is seeking a Senior Services Specialist to help seniors and adults with disabilities access available resources and support independence.

You will respond to calls, assess eligibility, and authorize services such as home-delivered meals, homemaker support, and caregiver respite. Expect to maintain detailed records and advocate for clients in a fast‑paced, service‑oriented setting.

Qualifications

• Strong communication and customer service skills.
• Ability to listen, assess needs, and provide guidance.
• Comfort with entering and tracking data and keeping records.

Responsibilities

• Respond to calls and inquiries with clear, impartial information about services.
• Assess eligibility and authorize services like home-delivered meals, homemaker support, and caregiver respite.
• Maintain accurate records in a statewide database and update resource information.

Skills

Communication

Customer service

Data entry

Organizational skills

Empathy

Education

High school diploma or GED

Job description

North Idaho College in Lewiston is seeking a Senior Services Specialist to help seniors and adults with disabilities access available resources and support independence.

You will respond to calls, assess eligibility, and authorize services such as home-delivered meals, homemaker support, and caregiver respite. Expect to maintain detailed records and advocate for clients in a fast‑paced, service‑oriented setting.