Senior Services Specialist

North Idaho College; Lewiston (ID); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Retirement

Vacation days

Sick days

Holidays

Tuition assistance

Job summary

North Idaho College in Lewiston seeks a Senior Services Specialist to help seniors and adults with disabilities navigate services for independence and well-being.

You will respond to calls, assess eligibility, authorize meals and homemaker support, and guide clients through program orientation while maintaining detailed records in a statewide database.

Qualifications

• Strong communication and customer service skills.
• Ability to listen, assess needs and provide guidance.
• Comfort handling high volume calls and data entry.

Responsibilities

• Respond to calls and inquiries with impartial information about community resources.
• Assess eligibility and authorize services such as home-delivered meals and homemaker support.
• Guide individuals through program orientation and connect them with services.
• Maintain accurate records in a statewide database and ensure updated resource information.
• Advocate for clients and support outreach to educate the community about services and protections.

Skills

Communication skills

Customer service

Education

High school diploma or GED

Equivalent combination of education and experience

Job description

Senior Services Specialist - Lewiston

Make a difference in the lives of seniors and adults with disabilities as a Senior Services Specialist in Lewiston. In this role, you’ll serve as a trusted resource - helping individuals and families navigate available services and make informed decisions that support independence and well-being.

You’ll respond to calls and inquiries, providing clear, impartial information about community resources and programs. Using established screening tools, you’ll assess eligibility and authorize services such as home-delivered meals, homemaker support, and caregiver respite. You’ll guide individuals through program orientation, connect them with appropriate services, and maintain accurate records of all interactions in a statewide database. Your work will also include maintaining up-to-date resource information, advocating for clients, and supporting outreach efforts to educate the community about available services and protections.

We’re looking for a compassionate, organized professional who thrives in a fast-paced, service-focused environment. You’ll bring strong communication and customer service skills, with the ability to listen, assess needs, and provide thoughtful guidance. A successful candidate will be comfortable managing a high volume of calls, entering and tracking data, and maintaining detailed, accurate documentation. Sound judgment, discretion with confidential information, and the ability to prioritize tasks effectively are essential. A collaborative approach and genuine commitment to helping others will set you apart.

Benefits

• Enjoy excellent benefits, including retirement.
• 15 vacation days per year
• 12 sick days per year
• 14 paid holidays
• Tuition assistance

Minimum Qualifications

• High school diploma or general education degree (GED) and a minimum of two years full-time equivalent related experience.
• Or equivalent combination of education and experience.

Salary and Work Conditions

• Starting pay range: $18.00 - $21.00
• Work Site Location: Aging and Adult Services, Lewiston Office
• Work Schedule: Typically Mon-Fri 7:30-4:00
• Employment is contingent upon successful completion of background check and proof of degree if required for this position.