Senior Services Front Desk Concierge

City of Desert Hot Springs; Desert Hot Springs (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Desert Hot Springs is seeking a Receptionist to greet visitors, answer inquiries, and assist staff under the Senior Services Manager.

The role involves handling phone calls, directing questions, signing in visitors, maintaining inventory, and supporting front-desk operations.

Qualifications

• High school diploma or equivalent required.
• Three years of customer service experience preferred.

Responsibilities

• Greet visitors and assist with inquiries in person and by phone.
• Answer incoming calls, provide information, transfer calls or take messages.
• Review voicemails and relay messages as needed.
• Provide information in line with policies and procedures.
• Sign in/out visitors and control access as directed.
• Maintain inventory of office supplies and equipment; assist with reordering.
• Communicate clearly and concisely, both verbally and in writing.

Skills

Positive attitude

Team player

Basic communication

Multitasking

Interpersonal skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

Under the general direction of the Senior Services Manager, the Receptionist greets and assists visitors, members, residents, and staff members. Provides information on program inquiries, registration, facility use, payments, and addresses general questions both in person and on the phone and works collaboratively with other staff.

Essential functions:
Functions may include, but are not limited to, the following:

• Acknowledge and assist all persons that enter the building with eye contact, a smile and professional greeting
• Answers all incoming phone calls with professionalism in order to provide information, transfer to appropriate party or take messages
• Retrieves and reviews voicemails throughout the day, returns calls or relays messages accordingly
• Provides factual information which may require interpretation of policies and procedures
• Proactively communicates problems or delays to those affected
• Ensure all visitors are identified, have been signed in/out and do not cross the red line until directed
• Complete and maintain inventory of equipment, all office and art supplies, and food orders; distribute supplies as necessary, assist with re-ordering as needed
• Communicate clearly and concisely, orally and in writing

Occasional functions:

• May assist other staff as needed and with overflow work as assigned

High School diploma or equivalent and three years customer service experienceLicenses and Certifications:
Current and valid CPR and first aid certificate issued by the American Heart Association
Valid California driver’s license with a good driving record at time of appointment

Knowledge of:

• Local government organization and functions
• Applicable laws, codes and regulations
• Uses ofallappropriateequipmentand/ortoolstoensureworkplacesafety
• Safety principles, practices and equipment related to the work
• Standard office practices and procedures
• Record keeping principles and practices

Ability to:

• Maintain privacy and security of all members and volunteer information and access to such information. Such information is accessed on a need to know basis for business purposes only
• Ensurecompliancewithpoliciesandproceduresrelatedtosafeworkpractices
• Multitask, understand and follow instructions
• Work independently
• Pass pre-employment screening/background/drug test

Skills:

• Have a positive attitude and wiliness to be a team payer
• Work in socio-economic and multicultural community
• Basic communication and telephone skills
• Basic algebraic and accounting calculations including monetary transactions
• Able to effectively present information and respond to questions from directors, employees and general public
• Effective interpersonal skills to maintain professional and positive relationships with members and staff
• Computer equipment and applications related to the work including Microsoft Office and Outlook