Front Desk Assistant

Ciela; Los Angeles (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Ciela in Los Angeles is looking for a Front Desk Receptionist to maintain a customer-focused environment at the front desk. The role requires creating a positive first impression on residents, families, and guests.

Applicants should have customer service experience and strong interpersonal communication skills. Responsibilities include answering calls, greeting visitors, and maintaining a tidy reception area, alongside administrative support as needed.

Qualifications

• Previous experience in a receptionist or customer service role.
• Must maintain current CPR/First Aid credentials.
• Must meet all health-related requirements.

Responsibilities

• Maintain the front desk area and ensure customer service.
• Answer telephone promptly and manage inquiries professionally.
• Respond to emergency calls and alert team members.

Skills

Customer service experience

Strong interpersonal skills

Basic computer skills

Detail-oriented

Organizational skills

Effective communication in English

Job description

Overview

Ciela Senior Living offers a state-of-the-art community with 360-degree views, expansive outdoor spaces, floor-to-ceiling windows, light-filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles’ top health professionals.

Front Desk Receptionist – Job Description

Purpose: To maintain the front desk area with an attitude of customer service, and to help create a positive first impression of the community, ensuring that residents, families, guests, and telephone callers are addressed promptly and treated in a courteous and friendly manner.

Minimum Eligibility Requirements

• Previous experience in a receptionist or customer service role


• Previous Experience In a Senior Living Environment Preferred


• Must possess strong interpersonal communication skills


• Proficiency in basic computer skills, including Word and Excel


• Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests, and other team members


• Must be detail oriented and possess strong organizational skills


• Must meet all health-related requirements pertaining to State licensure


• Must maintain current CPR/First Aid credentials


• Must maintain current Food Handlers credentials


• Must maintain annual Continuing Education Credits


• Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation


• Subject to pre-employment screening including physical, drug and TB testing and criminal clearance

Essential Functions

• Answers the telephone promptly and addresses caller questions in a courteous and professional manner


• Takes accurate and thorough telephone messages or directs the caller to the appropriate voicemail as requested to do so


• Greets and interacts with residents, family members, guests, and team members in a friendly and positive manner and directs them to the appropriate person or location, as necessary


• Responds to emergency calls from residents and alerts appropriate team members in a timely manner


• Depending upon the community’s Café / Bistro operation; may be responsible for ensuring cleanliness, availability of beverages and snacks and maintaining appropriate inventory levels at the direction of the Business Office Manager

Marketing

• Responds to inquiry calls from prospective residents in a timely and professional manner


• Creates a positive first impression of the community by maintaining a neat and tidy reception area and presenting self in a professional manner in terms of conduct and appearance


• Conducts community marketing tours as needed

Administrative

• Assists with projects and reports to support department directors as needed, and at the direction of the Business Office Manager


• Assists with meal service in the dining area as needed


• Responsible for locking the community at the determined hour in the evening


• Depending upon the community’s mail delivery procedures, may be responsible for sorting and distribution of resident and community mail at the direction of the Business Office Manager

Other

• Attends all required team member meetings and in-service training sessions


• Upholds Residents’ Rights as defined by state regulations and by Company policy, at all times


• Supports and upholds all other Company policies, and the service philosophy


• Reliable and Predictable Attendance


• Other duties as assigned