Senior Services & Free Rides Coordinator

North Hills Community Outreach; Pittsburgh (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Job summary

North Hills Community Outreach (NHCO) is seeking an Older Adults Service Coordinator to manage NHCO’s Free Rides for Seniors program in partnership with St. Margaret Foundation.

This role ensures day-to-day coordination, volunteer oversight, participant assessments, and community outreach to support independence and dignity for older adults. The ideal candidate will have a Bachelor's degree and at least two years in case management or human services, strong organizational and communication

Qualifications

• Bachelor’s degree or equivalent combination of education, training, and relevant experience.
• Minimum of two (2) years of relevant case management or human services experience.
• Experience assisting clients in crisis, completing assessments, and developing service plans preferred.
• Required to submit Clearances and Mandatory Reporter Training.
• Valid Pennsylvania driver’s license and a clean driving record.

Responsibilities

• Coordinate the day-to-day operations of the Free Rides for Seniors (FRFS) program.
• Screen callers to assess eligibility for NHCO’s services.
• Recruit, train, schedule, and supervise volunteers for drivers/dispatchers.
• Credentialing and compliance for volunteers.
• Prepare shuttles for daily services and coordinate shuttle maintenance.
• Maintain participant, services, and program data.
• Drive and dispatch shuttles as needed.
• Oversee donations processing and reporting to Finance.
• Conduct in-home intakes and assessments for enrollment.
• Coordinate Special Projects for Older Adults (meals, gifts) and community outreach.
• Track service requests and measure program outcomes.

Skills

Organizational skills

Interpersonal skills

Communication skills

Volunteer management

Microsoft Office Suite

Route 28 corridor knowledge

Education

Bachelor’s degree or equivalent combination of education, training, and relevant experience

Tools

Microsoft Office

Job description

North Hills Community Outreach (NHCO) is seeking an Older Adults Service Coordinator to manage NHCO’s Free Rides for Seniors program in partnership with St. Margaret Foundation.

This role ensures day-to-day coordination, volunteer oversight, participant assessments, and community outreach to support independence and dignity for older adults. The ideal candidate will have a Bachelor's degree and at least two years in case management or human services, strong organizational and communication