Senior Services Coordinator & Resident Advocate

RHF (Retirement Housing Foundation)

Indianapolis (IN)

On-site

USD 27,276 - 38,848

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off and holidays

Retirement savings plan

Employee assistance program

Job summary

RHF (Retirement Housing Foundation) is seeking a Service Coordinator in Indianapolis, IN to support the well‑being of residents by identifying needs and coordinating services. The role focuses on building relationships with community providers, developing health and wellness programs, and advocating for residents.

The position is full‑time, 40 hours per week across two older adult communities (University Center and Villa at Sacred Heart) with 50 units each.

Qualifications

Preferred: Bachelor’s degree in Gerontology, Human Services, Social Work, Psychology, Sociology, or a related field.
Experience considered: Candidates with relevant work experience will be considered.
Preferred experience: Experience working with diverse groups of seniors and disabled individuals.

Responsibilities

Resident Assessment: Evaluate residents' needs to identify services that can enhance their quality of life and promote independence.
Service Coordination: Establish and maintain strong connections with local service providers, facilitating access to social, health, and wellness resources.
Program Development: Create and sustain educational health and wellness programs tailored to the needs of the residents.
Resource Management: Develop and maintain a comprehensive directory of community resources and services available to residents.
Advocacy: Act as a resident advocate, empowering residents to advocate for themselves and liaising between residents and community services.
Community Liaison: Build and maintain positive relationships with community agencies, networking with service providers, and identifying new services for residents.
Communication: Foster effective communication between residents and service providers, ensuring an open and supportive environment.
Collaboration: Serve as an advocate and liaison with management, other departments within the housing facility, and external agencies providing social services, health benefits, training, and more.
Crisis Intervention: Provide information, referrals, and support for residents in need of crisis intervention and conflict resolution.
Referral Monitoring: Track and monitor resident referrals to external agencies, ensuring follow-up and service delivery.
Record Keeping: Maintain accurate and up‑to‑date records, including daily and monthly reports, to document service coordination and resident interactions.
Additional Duties: Perform other tasks as assigned to support the mission and goals of RHF.