Senior Services & Community Outreach Program Specialist

A-Line Staffing Solutions LLC; Pittsburgh (Allegheny County); Hybrid; USD 30,000 - 42,000; Full time

Job summary

A-Line Staffing Solutions seeks a Senior Services & Community Outreach Program Specialist to support a statewide initiative protecting older adults and Medicare beneficiaries from fraud, billing errors, and abuse. The role combines remote coordination with field outreach and requires travel across southwestern Pennsylvania.

You will educate seniors, assist beneficiaries and families, coordinate volunteers, and build partnerships with senior centers and aging services organizations.

Qualifications

• Bachelor's degree in communications, social work, public health, or related field.
• Strong written and verbal communication skills for diverse audiences.
• Excellent organizational abilities with multiple priorities.
• Proficiency with Microsoft Office and documentation systems.
• Ability and willingness to travel regionally throughout Pennsylvania.

Responsibilities

• Conduct educational presentations and outreach to help seniors recognize Medicare fraud and billing errors.
• Provide one-on-one assistance to beneficiaries, families, and caregivers with billing questions and suspected fraud.
• Research Medicare rules to explain potential errors and plan appropriate next steps.
• Coordinate referrals to state/federal agencies when fraud or abuse is suspected.
• Recruit, onboard and support volunteers for senior education activities.
• Build relationships with senior centers, aging services organizations and local agencies.
• Identify opportunities to expand outreach and raise awareness of fraud prevention.
• Maintain records of interactions and outreach activities using designated databases.
• Review data, identify trends and prepare reports to improve outreach and operations.
• Ensure compliance with policies, confidentiality, and reporting deadlines.

Education

Bachelor's degree in communications, social work, public health

Tools

MS Office

Job description

Senior Services & Community Outreach Program Specialist

Pay Rate: $26.00 per hour

Location: Southwestern Pennsylvania – Home-Based with Regional Travel

Schedule: Monday–Friday, 8:00 AM–4:30 PM

Hours: 37.5 hours per week

Travel: Approximately 50% within the assigned region

Position Overview: We are seeking a Senior Services & Community Outreach Program Specialist to support a statewide initiative dedicated to protecting older adults and Medicare beneficiaries from healthcare fraud, billing errors, and abuse. This position focuses on educating seniors, assisting Medicare beneficiaries and their families, coordinating volunteers, and developing community partnerships. The successful candidate will help older adults recognize potential healthcare fraud, understand their Medicare statements, and learn how to protect themselves from scams and improper billing. This is an excellent opportunity for a professional with experience in aging services, human services, social services, public health, or community outreach who is passionate about supporting older adults and strengthening community resources.

Key Responsibilities

• Conduct educational presentations, community events, and outreach activities to help seniors recognize and prevent Medicare fraud, billing errors, and healthcare abuse.


• Provide one-on-one assistance to Medicare beneficiaries, family members, and caregivers with complex healthcare billing questions and suspected fraud.


• Research Medicare rules and guidelines to help beneficiaries understand potential billing errors and determine appropriate next steps.


• Coordinate referrals to appropriate state and federal agencies or law enforcement when suspected fraud or abuse requires further investigation.


• Recruit, onboard, train, and support volunteers who assist with senior education and community outreach.


• Build and maintain relationships with senior centers, aging services organizations, community groups, and local agencies.


• Identify opportunities to expand outreach and increase awareness of Medicare fraud prevention among older adults.


• Coordinate volunteer participation in educational events and provide ongoing training and support.


• Maintain accurate records of beneficiary interactions, outreach activities, and complex cases using designated databases.


• Review program data, identify trends, prepare reports, and recommend improvements to outreach efforts and program operations.


• Ensure compliance with applicable policies, confidentiality requirements, and reporting deadlines.


• Complete required training related to Medicare fraud prevention, beneficiary counseling, volunteer management, and privacy.

Required Qualifications

• Bachelor's degree in communications, social work, public health, or a related field.


• At least two years of professional experience in human services involving research, outreach, or social services to clients.


• Equivalent combinations of experience and training may be considered.


• Strong written and verbal communication skills, including the ability to present information clearly to diverse audiences.


• Excellent organizational skills and the ability to manage multiple priorities independently.


• Proficiency with Microsoft Office and computer-based documentation systems.


• Ability and willingness to travel regularly throughout the assigned Pennsylvania region.

Preferred Qualifications

• Experience working with older adults, seniors, or Medicare beneficiaries.


• Background in aging services, senior programs, community outreach, public health, or human services.


• Experience recruiting, training, or coordinating volunteers.


• Familiarity with Medicare, healthcare billing, benefits counseling, or fraud prevention.


• Experience working with government agencies, nonprofit organizations, or community-based service providers.


• Knowledge of program administration, reporting, and compliance procedures.

Work Environment and Travel

This is a home-based regional position that combines remote administrative work with virtual and in-person community outreach. Approximately 50% of business hours involve travel to community events, partner organizations, and outreach locations. The assigned service region includes the following Pennsylvania counties: Mifflin, Juniata, Perry, Cumberland, Adams, Franklin, Fulton, Huntingdon, Bedford, Blair, Cambria, Somerset, Fayette, Westmoreland, Indiana, Armstrong, Allegheny, Beaver, Washington, and Greene. Candidates must be based within the designated service region and comfortable traveling regularly to support seniors and community partners.

Schedule Monday through Friday, 8:00 AM–4:30 PM, with a one-hour lunch break from noon to 1:00 PM. The position offers a consistent weekday schedule, with work activities divided between remote administrative responsibilities and field-based outreach.

Compensation

$26.00 per hour.