Senior ServiceNow Technical Consultant

Jobtailor; San Diego (CA); On-site; USD 109,000 - 164,000; Full time

Job summary

CDW is looking for a Senior ServiceNow Technical Consultant in San Diego, California. In this leadership role, you will develop cloud computing platforms to optimize digital workflows for enterprise operations. Your expertise in ServiceNow implementations and ITSM solutions will be integral in driving customer success.

Candidates should have a Bachelor's degree, or relevant experience, and multiple certifications in ServiceNow. The position offers a competitive salary range of $109,000 to $164,000 based on experience and skills.

Qualifications

• 5+ years experience in IT or 9+ years total experience required.
• 3+ years of ServiceNow platform implementations.
• ServiceNow CSA, plus multiple ServiceNow CIS certifications needed.

Responsibilities

• Lead design and delivery of advanced ServiceNow solutions.
• Oversee quality of technical deliverables.
• Manage junior consultants and guide project lifecycles.

Skills

ServiceNow platform implementations

ITIL framework knowledge

Leadership and mentoring

Communication skills

Agile methodologies

Education

Bachelor's Degree

Tools

LDAP

SSL

SAML/SSO

Web services integrations

Job description

Description

As a Senior ServiceNow Technical Consultant, you will take on a leadership role in developing and implementing cloud computing platforms to facilitate efficient digital workflows for enterprise operations. Your expertise will be pivotal in guiding complex technical implementations, ensuring customer success, and establishing value through innovative solutions.

What You Will Do

• Lead the estimation, design, and delivery of advanced solutions for customers incorporating deep understanding of process design, ServiceNow technical best practices, and industry standards
• Spearhead the creation, deployment, and enhancement of technical best practices and standards, driving continuous improvement
• Oversee completeness, consistency, and high quality of technical deliverables to ensure they meet customer expectations
• Champion the evolution of Professional and Managed Services processes, enhancing portfolios, capabilities, and best practices
• Manage and mentor junior consultants, providing guidance and support throughout project lifecycles
• Collaborate closely with cross-functional teams to address complex technical challenges
• Continuously assess and enhance internal processes to optimize efficiency and effectiveness in service delivery
• Stay abreast of emerging technologies, industry trends, and ServiceNow platform updates

What We Expect of You

• Bachelor's Degree and 5+ years experience OR 9+ years experience
• 3+ years focused on ServiceNow platform implementations
• ServiceNow CSA, plus multiple ServiceNow CIS certifications demonstrating advanced proficiency
• Extensive knowledge of ITIL framework and proven experience applying ITIL principles
• Expertise in LDAP, SSL, SAML/SSO, and web services integrations
• Demonstrated track record leading development and delivery of complex ITSM solutions including Agile methodologies
• Exceptional communication skills for both technical and non-technical stakeholders
• Strong leadership capabilities with focus on mentoring and developing team members
• Customer-centric mindset; proven ability to make sound decisions impacting project outcomes

Pay range: $109,000 - $164,000 depending on experience and skill set. Salary ranges may be subject to geographic differentials. Benefits overview: https://cdw.benefit-info.com/

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.