Senior ServiceNow SPM Architect & Platform Lead

Cognizant

Austin (TX)

Hybrid

USD 108,000 - 125,000

Full time

5 days ago

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Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant seeks a ServiceNow SPM Solution Architecture Manager in Atlanta, GA. You will lead the design, implementation, and governance of enterprise ServiceNow SPM solutions that align portfolio strategy with Agile delivery and business outcomes.

Lead architecture, define standards, and drive integrations with ITSM and Azure DevOps while mentoring teams and pushing platform modernization. Requires CSA, CAD, CIS-SPM and 8+ years of hands-on ServiceNow experience.

Qualifications

Active ServiceNow CSA certification is required.
Active ServiceNow CAD certification is required.
Active ServiceNow CIS-SPM certification is required.
8+ years of ServiceNow platform architecture, implementation, and solution design experience.
Proven hands‑on expertise implementing and supporting ServiceNow SPM and ITSM.
Experience designing and implementing portfolio management, demand management, project management, Agile development, Sprint, and Kanban capabilities within ServiceNow.
Strong expertise in ServiceNow platform configuration, development, integrations, and workflow automation.
Experience architecting enterprise ServiceNow solutions and establishing platform governance standards.
Experience integrating ServiceNow with Azure DevOps or similar Agile delivery platforms.
Strong stakeholder management skills with the ability to influence business and technical leaders.
Demonstrated leadership experience managing cross‑functional technical teams and enterprise transformation initiatives.

Responsibilities

Lead the architecture, design, and implementation of ServiceNow SPM solutions across enterprise environments.
Define and govern scalable ServiceNow architecture, workflows, data models, integrations, and platform standards.
Design and implement enterprise Agile operating models, including portfolio intake, demand management, project execution, Sprint planning, and Kanban workflows.
Architect and support integrations between ServiceNow SPM, ITSM, and Azure DevOps to streamline portfolio and delivery management processes.
Translate complex business and portfolio management requirements into scalable technical solutions and implementation roadmaps.
Lead enterprise workflow automation, service management optimization, CMDB governance, and platform modernization initiatives.
Provide technical leadership, mentoring, and guidance to developers, administrators, business analysts, and project teams.
Drive platform governance, performance optimization, release management, upgrades, and continuous improvement efforts.