ServiceNow SPM Solution Architecture Manager

Cognizant; Austin (TX); Hybrid; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant seeks a ServiceNow SPM Solution Architecture Manager in Atlanta, GA. You will lead the design, implementation, and governance of enterprise ServiceNow SPM solutions that align portfolio strategy with Agile delivery and business outcomes.

Lead architecture, define standards, and drive integrations with ITSM and Azure DevOps while mentoring teams and pushing platform modernization. Requires CSA, CAD, CIS-SPM and 8+ years of hands-on ServiceNow experience.

Qualifications

• Active ServiceNow CSA certification is required.
• Active ServiceNow CAD certification is required.
• Active ServiceNow CIS-SPM certification is required.
• 8+ years of ServiceNow platform architecture, implementation, and solution design experience.
• Proven hands‑on expertise implementing and supporting ServiceNow SPM and ITSM.
• Experience designing and implementing portfolio management, demand management, project management, Agile development, Sprint, and Kanban capabilities within ServiceNow.
• Strong expertise in ServiceNow platform configuration, development, integrations, and workflow automation.
• Experience architecting enterprise ServiceNow solutions and establishing platform governance standards.
• Experience integrating ServiceNow with Azure DevOps or similar Agile delivery platforms.
• Strong stakeholder management skills with the ability to influence business and technical leaders.
• Demonstrated leadership experience managing cross‑functional technical teams and enterprise transformation initiatives.

Responsibilities

• Lead the architecture, design, and implementation of ServiceNow SPM solutions across enterprise environments.
• Define and govern scalable ServiceNow architecture, workflows, data models, integrations, and platform standards.
• Design and implement enterprise Agile operating models, including portfolio intake, demand management, project execution, Sprint planning, and Kanban workflows.
• Architect and support integrations between ServiceNow SPM, ITSM, and Azure DevOps to streamline portfolio and delivery management processes.
• Translate complex business and portfolio management requirements into scalable technical solutions and implementation roadmaps.
• Lead enterprise workflow automation, service management optimization, CMDB governance, and platform modernization initiatives.
• Provide technical leadership, mentoring, and guidance to developers, administrators, business analysts, and project teams.
• Drive platform governance, performance optimization, release management, upgrades, and continuous improvement efforts.

Skills

ServiceNow

Architecture leadership

Stakeholder management

cross-functional leadership

Platform governance

Enterprise transformation

Tools

Azure DevOps

CMDB

IntegrationHub

Flow Designer

Job description

ServiceNow SPM Solution Architecture Manager

Location: Atlanta, Georgia (Hybrid/Onsite as Required)

Employment Type: Full-Time

Job ID: 00070487731

About the role

As a ServiceNow SPM Solution Architecture Manager, you will make an impact by leading the design, implementation, and evolution of enterprise ServiceNow Strategic Portfolio Management (SPM) solutions that align portfolio strategy, Agile delivery, and business outcomes.

You will be a valued member of the Enterprise Platforms team, partnering with business leaders, portfolio managers, Agile teams, architects, and technology stakeholders to design scalable ServiceNow solutions that drive operational excellence, governance, and digital transformation initiatives.

In this role, you will:

• Lead the architecture, design, and implementation of ServiceNow Strategic Portfolio Management (SPM) solutions across enterprise environments.
• Define and govern scalable ServiceNow architecture, workflows, data models, integrations, and platform standards.
• Design and implement enterprise Agile operating models, including portfolio intake, demand management, project execution, Sprint planning, and Kanban workflows.
• Architect and support integrations between ServiceNow SPM, ITSM, and Azure DevOps to streamline portfolio and delivery management processes.
• Translate complex business and portfolio management requirements into scalable technical solutions and implementation roadmaps.
• Lead enterprise workflow automation, service management optimization, CMDB governance, and platform modernization initiatives.
• Provide technical leadership, mentoring, and guidance to developers, administrators, business analysts, and project teams.
• Drive platform governance, performance optimization, release management, upgrades, and continuous improvement efforts.

Work model

We believe flexibility is important while balancing business and client needs. Based on this role's business requirements, this position is located in Atlanta, Georgia, and may require periodic onsite collaboration with client and Cognizant teams.

The working arrangements for this role are accurate as of the date of posting and may change based on business and client requirements.

What you need to have to be considered

Candidates who do not possess ALL required certifications listed below will not be considered for this opportunity.

• Active ServiceNow Certified System Administrator (CSA) certification is required.
• Active ServiceNow Certified Application Developer (CAD) certification is required.
• Active ServiceNow Certified Implementation Specialist - Strategic Portfolio Management (CIS-SPM) certification is required.
• 8+ years of ServiceNow platform architecture, implementation, and solution design experience.
• Proven hands‑on expertise implementing and supporting ServiceNow Strategic Portfolio Management (SPM) and IT Service Management (ITSM).
• Experience designing and implementing portfolio management, demand management, project management, Agile development, Sprint, and Kanban capabilities within ServiceNow.
• Strong expertise in ServiceNow platform configuration, development, integrations, and workflow automation.
• Experience architecting enterprise ServiceNow solutions and establishing platform governance standards.
• Experience integrating ServiceNow with Azure DevOps or similar Agile delivery platforms.
• Strong stakeholder management skills with the ability to influence business and technical leaders.
• Demonstrated leadership experience managing cross‑functional technical teams and enterprise transformation initiatives.

These will help you stand out

• Experience leading enterprise portfolio management and Agile transformation programs.
• Expertise with ServiceNow CMDB, IntegrationHub, Flow Designer, and platform governance frameworks.
• Experience establishing enterprise architecture standards and ServiceNow centers of excellence.
• Experience supporting large-scale ServiceNow implementations across complex organizations.
• Knowledge of IT operations, service management, governance, risk, and compliance processes.
• Strong executive communication and presentation skills.

Salary and Other Compensation:

Applicants will be accepted till 10/15/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

Please note, this role cannot offer visa transfer or sponsorship now or in the future

The annual salary for this position will be in the range of $108,000 - $125,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.