Senior ServiceNow SPM Architect & Delivery Lead

Cognizant; Atlanta (GA); Hybrid; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow SPM Solution Architecture Manager in Atlanta. You will lead design, implementation, and evolution of enterprise SPM solutions aligning portfolio strategy with Agile delivery and business outcomes.

You will collaborate with leaders, portfolio managers, Agile teams, and stakeholders to design scalable ServiceNow solutions driving governance and digital transformation initiatives.

Qualifications

• Active CSA certification is required.
• Active CAD certification is required.
• Active CIS-SPM certification is required.
• 8+ years of ServiceNow platform architecture, implementation, and solution design experience.
• Hands-on expertise implementing SPM and ITSM in ServiceNow.
• Experience designing portfolio management, demand management, and Agile capabilities within ServiceNow.
• Strong platform governance, integrations, and workflow automation skills.
• Experience architecting enterprise ServiceNow solutions and governance standards.
• Experience integrating ServiceNow with Azure DevOps or similar Agile delivery platforms.
• Strong stakeholder management and leadership of cross-functional teams.

Responsibilities

• Lead the architecture, design, and implementation of ServiceNow SPM solutions across enterprise environments.
• Define and govern scalable ServiceNow architecture, workflows, data models, integrations, and platform standards.
• Design and implement enterprise Agile operating models, including portfolio intake, demand management, project execution, Sprint planning, and Kanban workflows.
• Architect and support integrations between ServiceNow SPM, ITSM, and Azure DevOps to streamline portfolio and delivery management processes.
• Translate complex business and portfolio management requirements into scalable technical solutions and implementation roadmaps.
• Lead enterprise workflow automation, service management optimization, CMDB governance, and platform modernization initiatives.
• Provide technical leadership, mentoring, and guidance to developers, administrators, business analysts, and project teams.
• Drive platform governance, performance optimization, release management, upgrades, and continuous improvement efforts.

Skills

ServiceNow

Leadership

Stakeholder mgmt

Platform governance

Azure DevOps integration

Workflow automation

Tools

ServiceNow

Azure DevOps

IntegrationHub

Flow Designer

Job description

Cognizant is seeking a ServiceNow SPM Solution Architecture Manager in Atlanta. You will lead design, implementation, and evolution of enterprise SPM solutions aligning portfolio strategy with Agile delivery and business outcomes.

You will collaborate with leaders, portfolio managers, Agile teams, and stakeholders to design scalable ServiceNow solutions driving governance and digital transformation initiatives.