Senior ServiceNow QA Tester | ITSM & Integrations

Revel-IT-1; Columbus (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Revel IT in Columbus, Ohio is seeking a ServiceNow QA Tester to ensure the quality, reliability, and performance of our client’s ServiceNow platform. You will test ServiceNow applications, integrations, CMDB enhancements, and platform upgrades.

The ideal candidate has experience with ServiceNow testing, API integrations, CMDB validation, and regression testing in an Agile environment. Local candidates preferred for on-site collaboration and project continuity.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• 5+ years of software QA/testing experience.
• 3+ years of ServiceNow testing experience.
• Experience testing ITSM, ITOM, CMDB, Discovery, Service Mapping, and Service Catalog.
• Experience testing REST and SOAP integration.
• Understanding of ServiceNow workflows and platform capabilities.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Develop and execute test plans, test cases, and test scripts.
• Perform functional, integration, system, regression, and UAT testing.
• Validate integrations using REST/SOAP APIs, MID Servers, and third-party applications.
• Support ServiceNow upgrades, patches, and releases through testing.
• Identify, document, track, and retest defects through resolution.
• Collaborate with developers, administrators, business analysts, and stakeholders.
• Execute automated testing using ServiceNow ATF when applicable.
• Maintain testing documentation and quality metrics.
• Test CMDB enhancements, Discovery, Service Mapping, and CI relationships.
• Verify CMDB data accuracy, completeness, and integrity.

Skills

Software QA

ServiceNow testing

REST/SOAP testing

Agile testing

Analytical

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow ATF

CMDB testing

Job description

Revel IT in Columbus, Ohio is seeking a ServiceNow QA Tester to ensure the quality, reliability, and performance of our client’s ServiceNow platform. You will test ServiceNow applications, integrations, CMDB enhancements, and platform upgrades.

The ideal candidate has experience with ServiceNow testing, API integrations, CMDB validation, and regression testing in an Agile environment. Local candidates preferred for on-site collaboration and project continuity.