Senior ServiceNow Platform & Service Management Lead

Biogen, Inc.; Cambridge (MA); Sur place; USD 140 000 - 187 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision, & Life ins.

Fitness & Wellness programs

Paid vacation and year-end shutdown

Up to 12 holidays + 3 personal days

401(k) with company match

Employee stock purchase plan

Tuition reimbursement

Résumé du poste

Biogen, Inc. in Cambridge, MA is seeking a Senior Manager, Service Management to lead design, architecture, and delivery of ServiceNow solutions across the enterprise.

You will translate IT, business, security, and compliance requirements into technical roadmaps, integrations, and operations processes. The role partners with IT and business teams to drive global service management capabilities, guide implementation plans, and mentor operations staff while ensuring regulatory and quality

Qualifications

• 10+ years of IT experience with 8+ years in ServiceNow implementations
• Deep knowledge of ServiceNow architecture, CMDB, and multi-workflow integrations
• Experience with ITSM, ITOM, HRSD, IRM/GRC, and CSM modules
• Familiarity with AI features such as Virtual Agent, AI Search, and Predictive Intelligence
• GxP compliance experience in Biopharmaceuticals preferred
• ITIL v3/v4 Foundation or higher (Intermediate/Expert/Master)

Responsabilités

• Lead design, architecture, and delivery of ServiceNow solutions globally
• Translate IT, business, security, and compliance requirements into technical roadmaps, integrations, and operations processes
• Collaborate with cross-functional teams and vendors to elicit requirements and implement plans
• Provide guidance to operational support teams

Connaissances

ServiceNow

JIRA

JavaScript

Formation

Bachelor's degree in Computer Science or IT

Master's degree preferred

Outils

MS Access

MS Word

MS Excel

MS Project

Visio

Description du poste

Biogen, Inc. in Cambridge, MA is seeking a Senior Manager, Service Management to lead design, architecture, and delivery of ServiceNow solutions across the enterprise.

You will translate IT, business, security, and compliance requirements into technical roadmaps, integrations, and operations processes. The role partners with IT and business teams to drive global service management capabilities, guide implementation plans, and mentor operations staff while ensuring regulatory and quality