Senior ServiceNow Platform Architect

Invenergy; Chicago (IL); On-site; USD 137,000 - 160,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401k plan

Paid time off

Job summary

Invenergy, a leading energy company headquartered in Chicago, seeks a Senior ServiceNow Platform Engineer to own the ServiceNow platform end-to-end, ensuring security, reliability, and enterprise-aligned designs.

The role partners with IT leadership to translate strategy into durable configurations, integrations, and operational practices, mentoring engineers and driving platform maturity in a fast-paced environment.

Qualifications

• Bachelor’s degree in computer science, information systems, engineering, or a related field.
• 6+ years of experience in ServiceNow platform engineering, administration, or development roles.
• 4+ years of hands-on experience designing, configuring, and supporting enterprise ServiceNow implementations (ITSM and related modules).
• 3+ years of experience providing Tier 2/3 platform support, including acting as a primary technical escalation point for complex issues.
• Demonstrated ability to independently design, implement, and support complex ServiceNow solutions and integrations.
• Strong scripting and configuration experience (e.g., business rules, script includes, client scripts, workflows/flows).
• Strong documentation skills with experience producing enterprise-grade technical documentation and operational runbooks.
• Strong communication skills with the ability to influence technical and non-technical stakeholders.
• Eligible to work in the United States without current or future employer visa sponsorship.

Responsibilities

• Own the technical and operational lifecycle of the ServiceNow platform, partnering with platform leadership on roadmap execution, platform optimization, upgrades, and retirement decisions while ensuring stability, security, and scalability.
• Design, configure, and engineer ServiceNow solutions across ITSM and related platform capabilities (e.g., Incident, Change, Request, CMDB, Knowledge, Integrations), ensuring solutions are well‑architected, maintainable, and aligned with enterprise standards.
• Lead complex technical implementations and enhancements, including workflow design, scripting, integrations, data models, and performance tuning; serve as technical lead for small to medium initiatives and lead engineering workstreams within larger programs.
• Act as a senior technical authority and escalation point, providing Tier 3 support, leading complex incident investigations, performing root cause analysis, and implementing long‑term corrective and preventive actions.
• Partner with enterprise architecture, security, infrastructure, and application teams to design and operate secure, compliant, and supportable integrations between ServiceNow and upstream/downstream systems.
• Establish and maintain platform operational discipline, including monitoring, alerting, runbooks, release readiness, change controls, and operational metrics that improve reliability and predictability.
• Define, track, and analyze platform health and performance metrics, including availability, incident trends, change success rates, and technical debt; present insights and recommendations to platform and IT leadership.
• Develop and maintain high‑quality technical documentation, including platform standards, design patterns, SOPs, runbooks, and knowledge articles; reduce reliance on tribal knowledge and improve onboarding readiness.
• Mentor and provide technical guidance to other ServiceNow engineers, analysts, or administrators, helping raise overall platform maturity and engineering quality.
• Stay current on ServiceNow platform capabilities, industry trends, and ITSM best practices, proactively recommending innovations and continuous improvements aligned with business and IT strategy.

Job description

Invenergy, a leading energy company headquartered in Chicago, seeks a Senior ServiceNow Platform Engineer to own the ServiceNow platform end-to-end, ensuring security, reliability, and enterprise-aligned designs.

The role partners with IT leadership to translate strategy into durable configurations, integrations, and operational practices, mentoring engineers and driving platform maturity in a fast-paced environment.