Senior ServiceNow Platform Administrator

BCMC; Falls Church (VA); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Extremely competitive salary

95% employer paid medical, dental, & vision

100% employer paid life and disability coverages

401k with company match

11 standard holidays & 3 weeks of annual leave

Job summary

A technology consulting firm is seeking a Senior ServiceNow Platform Administrator to manage ServiceNow instances, ensure system updates, and resolve technical issues. The role demands at least 8 years of IT experience, familiarity with ServiceNow administration, and offers remote work flexibility along with competitive pay and benefits including fully covered medical insurance and 401k matching.

Qualifications

• 8+ years of experience in IT and ServiceNow.
• ServiceNow Certification is a plus.

Responsibilities

• Upgrade ServiceNow instances during updates.
• Set up and configure ServiceNow instances and integrations.
• Perform routine maintenance and error remediation.
• Manage instance security and user access.
• Resolve help desk tickets.

Skills

Active ServiceNow CSA

Experience with upgrading systems

Knowledge of ServiceNow administration

Experience in Agile environment

Configuring mid-servers

Managing update sets

Education

BS in Engineering, Management Information Systems, or related technical degree

Job description

Senior ServiceNow Platform Administrator

Join to apply for the Senior ServiceNow Platform Administrator role at BCMC

Place of Performance: Remote, but must be able to work 8:00 - 5:00 EST

Years of Experience: 8+

Education/Certification Requirements: BS, Engineering, Management Information Systems or related technical degree, or 10+ years of Experience. ServiceNow Certification a Plus.

Responsibilities

• Upgrade all instances when ServiceNow releases updated versions that require preparation, testing, and bug fixes across production and non-production environments.
• Setting up and configuring ServiceNow instances, cloning, update sets, API and Restful web services integrations, certificate management, MID-Servers, etc.
• Perform routine maintenance to include performance monitoring and error identification/ remediation.
• Manage Instance Security, User/Group Access/Access Control Lists.
• Manage deployment of update sets and synchronization of changes between multiple ServiceNow instances.
• Resolve help desk/support tickets for reported incidents or defects.
• Adhere to internal standards, policies, and procedures.
• Perform other duties as assigned.

Required Skills

• Active ServiceNow CSA.
• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.
• Demonstrated experience with upgrading systems, software migrations, and resolving help desk tickets.
• Experience configuring mid-servers.
• Experience configuring ACLs, business rules, roles, permissions and groups.
• Strong experience deploying in an Agile Environment, including managing update sets, release management, cloning, and family upgrades.
• Triage and managing incident response.

Our Company Overview:

Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, ISO 27001:2013, ISO 20000:2018, and CMMI L3 certified and registered promising highest quality and services to all of our clients.

Benefits

• Extremely competitive salary.
• 95% employer paid for employee medical, dental, & vision coverages.
• 100% employer paid for employee life, STD & LTD disability coverages.
• 401k with company match and profit sharing.
• 11 standard holidays & 3 weeks of annual leave.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Sales, General Business, and Education

Industries

Wireless Services, Telecommunications, and Communications Equipment Manufacturing