Senior ServiceNow HRSD Engineer - Flexible PTO & 401(k)

Universal Music Group; Los Angeles (CA); Hybride; USD 130 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Mental health coverage (out-patient)

Fertility coverage

Wellbeing reimbursements (up to $720/年

Student Loan Repayment Assistance

401(k) with immediate vesting

Résumé du poste

Universal Music Group seeks a Senior Engineer, ServiceNow Custom App Lead to own stakeholder outcomes for HRSD and ServiceNow workflows. You will define end-to-end journeys, drive intake and prioritization, and ensure secure, upgrade-safe solutions across a globally distributed team.

You will partner with platform leadership to drive adoption, reporting, and continuous improvement, ensuring deliverables meet release plans and governance standards.

Qualifications

• 5+ years delivering business workflows on enterprise platforms or service management environments.
• 3+ years hands-on experience delivering ServiceNow capabilities (workflows, catalog/approvals, reporting; HRSD preferred).
• Experience owning backlog, KPIs, and stakeholder outcomes for a domain or product area.

Responsabilités

• Own stakeholder relationships and outcomes, backlog, and KPIs for HRSD and ServiceNow custom applications/workflows.
• Define end-to-end journeys, approvals, fulfilment steps, and reporting requirements for each service.
• Drive intake, prioritization, and delivery readiness (stories, acceptance criteria, UAT coordination, sign-off).
• Partner with Platform team to ensure designs follow standards, are secure, and upgrade-safe and supportable.
• Drive adoption and change enablement (communications, training needs, and post-release continuous improvement).
• Collaborate effectively with a global ServiceNow team across time zones; align delivery with release cadence and handoffs.

Connaissances

Stakeholder management

Service design

ServiceNow configuration

Intake & prioritization

Global collaboration

ServiceNow workflows

Backlog ownership

UAT coordination

Description du poste

Universal Music Group seeks a Senior Engineer, ServiceNow Custom App Lead to own stakeholder outcomes for HRSD and ServiceNow workflows. You will define end-to-end journeys, drive intake and prioritization, and ensure secure, upgrade-safe solutions across a globally distributed team.

You will partner with platform leadership to drive adoption, reporting, and continuous improvement, ensuring deliverables meet release plans and governance standards.